Apply on Employer Site

The Hanover Insurance Group · 1 week ago

Agency Licensing Coordinator

Worcester County, MA

Full-time

Hybrid

Mid Level

3+ years exp

The Hanover Insurance Group is a company with over 170 years of commitment to delivering on promises and maintaining an inclusive culture. They are seeking an experienced Agency Licensing Coordinator who will manage and verify agency licensing records to ensure compliance with state laws, while collaborating with various operational teams and agency contacts.

Insurance

Responsibilities

Manage on-boarding process of new agencies, through clarification of agency production codes, license verification, contracts, internal systems updates, and communication throughout events

Maintain working knowledge of licensing and appointment laws/regulations and promote best practices to ensure compliance

Collaborate with Hanover Sales teams on agency mergers and acquisitions, identifying solutions to ensure transition is seamless and business transferred without interruption

Clarify intent of requests and present trade-offs due to systems or compliance limitations

Updates agency and producer information into licensing system, SIRCON’s Producer Manager. initiates appointments to states in areas the vendor doesn’t support

Creates and troubleshoots Hanover Point of Sale user access for key individuals within the agency

Ensures confidentiality and privacy of personally identifiable information

Corresponds daily with agency contacts and internal staff via email

Monitors group mailbox at different intervals, assigning critical tasks to staff and answering general inquiries regarding licensing or systems information

Creates and maintains agency files, containing contract, licensing, and historical correspondence

Perform other administrative duties as assigned

Qualification

P&C insurance experienceLicensing compliance knowledgeMicrosoft ExcelMicrosoft WordProfessionalismDependabilityComputer skillsInterpersonal skillsOral communicationWritten communicationTeamworkFlexibility

Required

Associates degree preferred

Three or more years of P&C insurance related experience and/or training; or equivalent combination of education and experience

Strong attention to detail and quality

Ability to multi-task and prioritize – Stays on top of multiple tasks that have varying deadlines

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality

Oral Communication - Listens and gets clarification; Responds well to questions

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; Varies writing

Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit

Professionalism - Accepts responsibility for own actions; Follows through on commitments

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality

Attendance/Punctuality - Is consistently at work and on time

Dependability - Follows instructions, responds to management direction; Commits to additional work hours when necessary to reach goals

Flexibility – Easily adapts to new, different or changing situations, requirements, or priorities

Some working knowledge of Personal or Commercial insurance, e.g. property, forms, terminology, or other related insurance experience a plus. Agency experience a plus

Strong computer skills. Expert in Internet software; proficient in Microsoft Excel and Word

Competent communication, interpersonal, and organizational skills