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Renuity · 1 month ago

Vice President, Call Center

Dallas, TX

Full-time

Onsite

Director/Executive

8+ years exp

Renuity is a national leader in the direct-to-consumer home improvement industry, dedicated to transforming spaces and enhancing lives. The Vice President of Call Center is responsible for leading and scaling outbound contact center activities, focusing on sales performance and customer engagement while driving operational excellence across multiple teams.

ConsumerResidentialService Industry

Responsibilities

Develop and execute outbound dialing strategies to meet revenue, contact, and conversion goals

Align outbound strategy with company objectives in partnership with executive leadership

Oversee daily operations of all outbound teams, ensuring speed-to-lead, appointment quality, and lead performance

Drive a performance-based culture through clear KPIs, dashboards, and coaching for managers and supervisors

Monitor and optimize dialer technology and CRM analytics to maximize productivity and data integrity

Ensure compliance with all regulatory requirements (TCPA, DNC)

Partner cross-functionally to enhance scripting, lead routing, and campaign segmentation

Identify and implement process and technology improvements to increase efficiency and reduce costs

Strengthen collaboration between call center and sales teams to improve scheduling and product demonstrations

Recruit, develop, and mentor high-performing leaders; foster engagement and retention across teams

Maintain an active presence on the sales floor and lead weekly meetings to review performance metrics and initiatives

Champion change management and cultivate buy-in for new strategies and tools

Qualification

Call center leadershipOutbound dialing strategiesData-driven decision-makingDialer management softwareBusiness intelligence toolsMultitasking abilityCommunicationProblem-solving skillsLeadership skills

Required

Bachelor's degree required; MBA or equivalent preferred

8+ years of progressive experience in call center leadership, with at least 5 years in outbound/sales environments

Strong analytical and problem-solving skills with experience in data-driven decision-making

Proven success managing large-scale outbound teams and hitting aggressive KPIs

Proficiency in dialer management software (e.g., Five9, Nextiva, RingCentral)

Excellent communication and leadership skills with the ability to work cross-functionally

Experience in industries such as home improvement, healthcare, retail, or manufacturing

Strong background in business intelligence and reporting tools

Ability to multitask and prioritize based on changing demands and deadlines

Company

Renuity

Renuity is a certified local home improvement providers throughout the U.S. It is a sub-organization of Titan Holdings.

Coral Gables, Florida, USA

1001-5000 employees

http://renuityhome.com/

Funding

Current Stage

Late Stage

Total Funding

unknown

2024-06-03Acquired

Leadership Team

Daniel Gluck

Chief Executive Officer

Artemio Garza

Chief Growth Officer

Recent News

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2026-01-20

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2025-07-29

Company data provided by crunchbase