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agilon health · 4 weeks ago

Operations and Planning Manager

Toledo, Ohio Metropolitan Area

Full-time

Hybrid

Mid, Senior Level

$87K/yr - $106K/yr

4+ years exp

Agilon Health is seeking an Operations and Planning Manager to oversee strategic planning and execution within the RBE and across the organization. The role involves leading initiatives to improve care quality, efficiency, and growth, while collaborating with various teams to drive results and support organizational goals.

Health CareHospitalPrimary and Urgent Care

Hiring Manager

Courteney N.

Responsibilities

Function in a highly matrixed, fast-paced and team-based environment

Supports the infrastructure of the RBE with an ongoing focus on organizational effectiveness and continued integration between agilon health and physician partners to drive results

Develops processes and leads initiatives to improve the quality of care, efficiency and growth in the market

Function as part of the market leadership team to drive initiatives with provider partners, payers and the enterprise that support the RBE partnership

In collaboration with the agilon health and provider group’s clinical leadership team, support the development of innovative care models to create a world-class patient experience with world-class quality of care

Responsible for supporting the prioritization, metric development/tracking and ROI associated with new/ongoing projects

Drive high quality results by focusing on supporting the organizational needs

Leverage and embrace technology to drive process improvement, operational efficiency, and improved clinical results

Work collaboratively with colleagues to continue to define and support the agilon culture within the market and across the company

Establish performance objectives, track performance, and evaluate progress toward unit and organizational goals

Understand, adhere to, and implement the Company’s policies and procedures

Provide excellent customer services skills, including consistently displaying awareness and sensitivity to the needs of internal and/or external clients

Proactively ensuring that these needs are met or exceeded

Take personal responsibility for personal growth including acquiring new skills, knowledge, and information

Engage in excellent communication which includes listening attentively and speaking professionally

Set and complete challenging goals

Demonstrate attention to detail and accuracy in work product

Qualification

Data analysisStrategic communicationProject managementInnovative thinkingOperational efficiencyCollaborationCustomer serviceMathematical skillsReasoning abilityMicrosoft OfficeAttention to detail

Required

4+ years' experience leading projects or driving initiatives

A demonstrated track record of innovative thinking across the continuum of patient care

Independent thinker who can manage ambiguity and devise solutions when a clear path otherwise does not exist while also being able to function effectively within team based environments

Proven skills in the development, implementation and execution of project plans, and the integration of complex operations

Advanced skills in Microsoft Excel to manipulate data and analyze large data sets

Demonstrates passion for the business and his/her role; espouses a collaborative approach; leads by example in setting a positive tone

Focuses on achieving outcomes while maintaining cultural adherence

Excellent communicator in both the written and oral form; understands how to approach communication from a strategic and operational perspective; ability to create clear, board-ready, and convincing presentations and communications

Cultivates an active network of internal and external relationships and relates well to key colleagues at all levels

Respects and appreciates the confidentiality and sensitivity of specific information and situations

Energetic about driving results through superb process capabilities

Holds oneself to the highest standards of accountability; has the ability to drive change while maintaining operating effectiveness; integrates and aligns efforts across physician practices, corporate functions, and business units; monitors results; tackles problems directly

Develops perspective on the broader business, while maintaining a high level of knowledge of the details of implementation

Strong communication skills both written and verbal to work with multiple internal and external clients in a fast-paced environment

Ability to work with mathematical concepts such a probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems

Ability to create and maintain documents using Microsoft Office (Word, Excel, Outlook, PowerPoint)