Wild Dunes Resort · 3 weeks ago
Director of Banquet Operations
Isle of Palms, SC
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expWild Dunes Resort is proud to be the largest event space in the Charleston area, seeking a Director of Banquet Operations to manage and execute banquet and catering-related programs. The role involves leading the Event Services departments, ensuring exceptional guest service, and collaborating with various hotel departments to meet revenue objectives.
Hospitality
Responsibilities
Directs and leads the Event Services (Banquets), Event Services Set-Up, and Event Services (Banquet) Beverage departments, working closely with Events Management (Catering and Convention Services) and other Hotel Operations departments
Coach and motivate employees in achieving exceptional guest service results and department engagement
Responsible for leading and developing direct reports, Managers, Assistant managers, and Supervisors
Ability to quickly understand and respond to complex business matters
Ability to impact and achieve Meeting Planner satisfaction scores
Ensure proactive communication and client changes are executed appropriately by reviewing Banquet Event Orders daily
Responsible for the appropriate and timely setup of all functions and meetings while maintaining standards of food, and beverage, and meeting specifications
Responsible for proactively reviewing staffing and equipment needs
Responsible for coordinating and executing all events with Culinary, Stewarding, Catering/Convention Services, Event Services, Set-Up Floor, and Beverage
Responsible for developing innovative and creative décor for the Banquet function space
Responsible for short and long-term banquet functions in the front and back of the house
Creates an environment establishing the highest standards of quality service and ensures implementation through effective hiring, training, development, promotion, and continuous reinforcement
Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory, and budget for food and beverage functions
Performing daily walk-throughs in the banquet department and all function spaces and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
Ability to develop ideas for special events and holiday functions
Qualification
Required
3-5 years in F&B and/or Event Operations Management leadership role, Banquet experience preferred
Full-Time Management Position that requires full flexibility, including the ability to work weekends and holidays, and a varied schedule
A true desire to understand and anticipate the needs of others in a fast-paced environment
Refined verbal and written communication skills
Must be proficient in general computer knowledge
Candidates should be extremely creative, innovative, detail-oriented, and organized
Hotel or equivalent experience and a thorough understanding of all levels of banquet service
Company
Wild Dunes Resort
Experience Charleston’s Island Resort, located less than 30 minutes from historic downtown Charleston, Wild Dunes Resort offers 1,600 acres of world-class golf, top-ranked tennis, award-winning restaurants, and 2 miles of pristine beach on the Isle of Palms, South Carolina.
Isle of Palms, SC, US
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase