University of Tennessee, Knoxville · 1 month ago
Information Technology Specialist: Department of Mathematics - UTK
Knoxville, TN
Full-time
Onsite
Entry Level
$45K/yr - $55K/yr
1+ years expThe University of Tennessee, Knoxville is a leading educational institution seeking an Information Technology Specialist for the Mathematics Department. This role involves providing comprehensive computing support, troubleshooting technology issues, and training users on software and hardware.
Higher Education
Responsibilities
Build, deploy, manage, update, and back up computers for about 250 users
Troubleshoot technology problems with users on desktop and laptop computers, peripherals, and printers
Maintain about 25 network printers
Consult with faculty, staff, and students to design and implement technology equipment and resources for complex computing needs
Research hardware and software computing trends to make recommendations
Determine future hardware and software needs and make recommendations for purchase in consultation with supervisor
Provide support to math events, conferences, and hybrid meetings to include equipment setup, streaming, and other duties
Train and provide instruction for users on the use of desktop and classroom technology
Create and maintain software and hardware training materials and documentation
Create internal documentation on computer configurations and technology support processes
Maintain equipment inventory
Help develop, research, and manage social media profiles for the department
Stay abreast of social media trends and technologies
Maintain social media processes and goals for the department to promote its mission and related interests
Provides social media support for Math department extension and advancement
Qualification
Required
Education: Associate's degree
Experience: 1-2 years of technical support in a client-server environment
Experience: Experience with computer management and rapid OS deployment
Knowledge, Skills, Abilities: Ability to prioritize and respond in a timely fashion to formal and informal requests for support or training
Knowledge, Skills, Abilities: Ability to learn new technologies and participate in continuing education
Knowledge, Skills, Abilities: Ability to work with autonomy and solve complex problems
Knowledge, Skills, Abilities: Excellent verbal and written communication skills
Knowledge, Skills, Abilities: Technical problem-solving skills
Knowledge, Skills, Abilities: High degree of personal accountability
Knowledge, Skills, Abilities: Strong ability to function as part of a team to achieve the stated goals of the department and respond effectively to help requests
Knowledge, Skills, Abilities: Ability to adapt rapidly to an ever-changing complex computing environment
Preferred
Education: Bachelor's degree
Experience: Experience with office software (Microsoft, Adobe, and Google)
Experience: Experience with classroom technologies
Experience: Experience with networked printers
Experience: Experience with managing social media accounts
Knowledge, Skills, Abilities: Knowledge and skill with Windows, Apple, and Linux desktop management and deployment
Benefits
Find more information on UT Benefits here
Company
University of Tennessee, Knoxville
As the state’s land grant, research-intensive institution, the University of Tennessee, Knoxville, is a university that leads.
10001+ employees
H1B Sponsorship
University of Tennessee, Knoxville has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (143)
2024 (100)
2023 (100)
2022 (83)
2021 (77)
2020 (108)
Funding
Current Stage
Late StageLeadership Team
Bruce Behn
Dean and CEO, Digital Learning
Mark Savage
Chief Technology Officer, Digital Learning at UT
Recent News
Perishable News
2023-10-04
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