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Lidl US · 1 day ago

Store Support Analyst

Arlington, VA

Full-time

Hybrid

Entry, Mid Level

1+ years exp

Lidl US is searching for the next Store Support Specialist to join their IT team. The role involves analyzing and optimizing store systems and processes, providing technical advice, and ensuring compatibility and user satisfaction across various departments.

Food and BeverageRetail

H1B Sponsor Likely

Responsibilities

Oversees and manages assigned project and/or departments data, ensuring it meets predetermined contractual or policy requirements

Conduct data entry and data management for various department projects

Assist with the development of training materials such as manuals, handbooks, presentations, diagrams, workflows, and project plans

Ensure high standards of quality, stability, and consistency of the IT system environment according to Lidl US’ principles of administration and international guidelines

Prioritize issues and ensure they are resolved within the defined SLAs

Ensure issues are resolved within the defined SLAs

Work closely with colleagues, outside vendors, and a variety of end users to ensure system compatibility and user satisfaction

Oversee implementation of new systems including integrations and data migrations

Provide 2nd and 3rd level incident management, including on-call duties outside regular business hours

Translate needs, tasks, and goals of target audiences into creative concepts and functional software components

Other duties as assigned

Qualification

Data managementIncident managementSystem implementationMicrosoft Office SuitePrioritizeExplain IT conceptsCommunication skillsOrganizational skillsWork independently

Required

Ability to operate in a multi-user high-pressure environment

Ability to prioritize and handle multiple assignments while maintaining commitment to deadlines

Ability to explain complex IT concepts in simple terms

Ability to communicate with customers calmly and concisely

Excellent verbal and written communication skills

Excellent organizational skills and attention to detail

Proficient in Microsoft Office Suite or related software

Ability to work independently

Bachelor's degree in Computer Science, Information Technology, Computational Science, Business Administration

1-3 years of experience in a related field

In lieu of degree, 5+ years of experience in related field will meet the education and related experience requirements listed above

Preferred

Experience in the retail industry

Benefits

Medical & Prescription | Dental | Vision coverage

Paid Holiday & Paid Time Off (PTO) to use for sickness or vacation

Dedicated training plans to ensure you are set up for success

401k Plan (+ 5% company match)

Voluntary Term Life & AD&D Insurance

Total Well-Being Program

DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule

Company

Lidl US

Glassdoor3.4

Lidl US is an Private Label, Grocery, Retail, and Bakery comapny.

Founded in 1973

Arlington, Virginia, USA

5001-10000 employees

http://careers.lidl.com

H1B Sponsorship

Lidl US has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (3)