Desktop Tech Support / IT Support jobs in United States
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Medasource · 4 weeks ago

Desktop Tech Support / IT Support

positionElkhart, IN
timeContract
remoteOnsite
seniorityNew Grad, Entry Level

Medasource is a healthcare-focused company currently assisting a large healthcare client with a Windows upgrade. The role involves upgrading a fleet of workstations from Windows 10 to Windows 11 and providing support for end users during this transition.

Health CareMedical
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Growth Opportunities

Responsibilities

Our client is upgrading our workstation fleet from Windows 10 to Windows 11
Our client currently has ~5K desktops and laptops that need to be upgraded
Some older hardware is being physically replaced, while newer hardware is being reimaged to Windows 11
The client will provide training on internal processes such as imaging/software installation
This role entails PXE installing Windows 11 onto workstations via BigFix OS Deployment – our PXE boot software
Then, installing drivers/software/configuring the replacement to match the old device
Then, physically swapping the replacement
This is across our Health System, but the current focus would be in South Bend and Elkhart
However, we have several off-site clinics/locations, so some driving will be required

Qualification

Windows 10Hardware swappingSoftware installationEnd user supportBasic MS Office

Required

Familiarity with Windows 10 and 11
Comfortable working with end users to assist with any basic questions on computer usage. (How to open programs/install a printer/basics of MS Office)
Comfortable swapping computer hardware/peripherals
Basics of installing software/drivers within Windows
This role entails PXE installing Windows 11 onto workstations via BigFix OS Deployment – our PXE boot software
Then, installing drivers/software/configuring the replacement to match the old device
Then, physically swapping the replacement
Some driving will be required

Company

Medasource

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Medasource is a hospital & health care company specializing in population health management and clinical engineering services.
dateFounded in 2000
location
Indianapolis, Indiana, USA
people-size501-1000 employees
web-link
http://medasource.com

Funding

Current Stage
Late Stage

Leadership Team

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Abimbola ojo
EPIC OPTIME/ ANESTHESIA Consultant at Ascension
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