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Encore · 1 day ago

Director of Event Technology II - Embassy Suites by Hilton Norman Hotel and Conference Center

Norman, OK

Full-time

Onsite

Lead/Staff, Director/Executive

$59K/yr - $76K/yr

5+ years exp

Encore is a company that provides event technology services, and they are seeking a Director of Event Technology II to lead a successful sales and operations team. This role is responsible for achieving revenue goals, managing venue partner relationships, and ensuring high-quality service delivery at various events.

Event ManagementEvent PromotionEvents

Responsibilities

Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention

Service high profile/visibility events and act as a point of escalation when needed

Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business

Partners with Venue Sales Leadership on sales strategies

Creates and participate in business review presentations

Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures

Strategically ensure event profitability is maintained based on proper staffing per event

Achieves Encore’s financial goals for the location(s) by effectively directing the management of labor, equipment sub-rentals and other costs

Train and directs operations and sales managers to complete standard and ad hoc reports

Complete and analyze reports to effectively manage the business

Enforce the utilization of the company billing system, coordination of invoicing activities and that billing is reviewed and approved by clients

Review location P & L and develops action plans to address deficiencies/grow the business

Confirm venue partners process all payments to Encore in a timely basis

Responsible for the strategic, long-term direction of large and small high tech, high volume events at the property

Direct operations team to manage daily floor operations including scheduling and equipment setups, operation, and strikes are completed, and in accordance to brand standards

Confirm operations team is using inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment

Guarantees a Encore management presence at all venue meetings, such as daily stand ups or sales meetings

See the Big Picture by analyzing schedules and available labor and equipment resources and makes recommendations for labor and equipment sharing within local markets

Act as a resource or point of escalation for technical support for sales and operations leadership team

Ensures staff understands the technical aspects of the job

Effectively utilizes applicable company computer systems

Hold Sales Team accountable for maintaining a healthy pipeline at all times to achieve established revenue targets

Confirm all known opportunities are in CRM and completed accurately and updated at all times

See the Big Picture by leading the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely

Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc

Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events

Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments

Lead the team to exceed the expectations and needs of internal and external customers

Meet with guests on site or assigns this to a team member, and verify equipment is setup accurately and working properly to customer needs, and verify the team is monitoring each event and checking in on customers throughout the day

Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image

Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality

Embrace and foster the company’s Core Values

Directs and Manages performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development

Navigate the union labor market and associated management dynamics, where applicable

Directs and Manages the human resources activities including selection, performance management, and learning

Directs and provides focused and continued coaching to develop the skills of team members

Verifies that employees are trained on Encore standards for service and equipment, and properly trained on company computer systems

Recommends team members for training opportunities, as needed

Ensure Encore's D,E &I initiatives are implemented

Qualification

Audio visual experienceOperations managementCustomer serviceSales managementFinancial managementTechnical supportMicrosoft OfficeLeadership abilitiesPeople developmentTeam buildingDecision qualityEffective communicationConflict management