Innovative Systems Group · 4 weeks ago
Health Coordinator
Chicago, IL
Contract
Hybrid
Entry Level
$21.09/hr - $21.09/hr
1+ years expInnovative Systems Group is seeking a Health Coordinator to support Medicare Care Management programs. The role involves telephonic outreach to customers for health screenings, educating them on benefits, and coordinating care with internal teams.
ConsultingInformation Technology
Responsibilities
Completing telephonic HRA assessments or processing incoming mailed or faxed HRA’s
Assisting with the scheduling of medical appointments
Connecting customers to case management and community resources
Addressing gaps in care and educating customer on having an annual face to face visit with their provider
Educating customers on plan benefits
Routing customer referrals to appropriate care management team based on identified needs
Escalating customer concerns or issues appropriately
Qualification
Required
Possesses strong written and verbal communication skills with a focus on top- quality customer service and health care coordination
Empathetic attitude with ability to offer emotional support
Experience and knowledge of multiple aspects of the health care system
Excellent listening skills
Helps customers identify problems or barriers and navigate health care resources
Passion for the proper care and well-being of customers
Proficient in computer application skills and navigation, including email (Outlook), spreadsheets (Excel), Word processing, and data input, including ability to utilize dual monitors
Works well in a team approach with strong interpersonal skills
Ability to handle multiple tasks, set priorities and develop action items. Detail oriented
Knowledge of regulatory requirements with emphasis on Medicare
High school diploma, college degree preferred or equivalent managed care experience
Preferred
1+ years' experience in managed care or related work in Health Services with emphasis on population management preferred
1+ years' experience with processes that involve telephone contact and process management preferred
Company
Innovative Systems Group
Innovative Systems Group is an information technology company that provides IT management and consulting services.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase