Tosca · 1 day ago
IT Help Desk Engineer II
Atlanta, GA
Full-time
Hybrid
Mid Level
4+ years expTosca is a global leader in reusable packaging solutions, helping customers build more sustainable and efficient supply chains. The IT Help Desk Engineer II provides Tier 2 technical support to HQ users, including executive and VIP leadership, and is responsible for troubleshooting hardware and software issues, supporting various technologies, and documenting incidents.
Packaging ServicesSupply Chain Management
Responsibilities
Provide Tier 2 technical support for HQ users, including executive and VIP leadership
Troubleshoot hardware, software, and end-user technology issues in Windows and macOS environments
Support Microsoft 365, Azure Entra ID (Azure AD), and Microsoft Intune / Endpoint Manager
Assist with mobile device management, MFA, and endpoint security
Support laptops, peripherals, printers, scanners, conference room AV, and mobile devices
Document incidents and resolutions accurately in the service desk ticketing system
Partner with the Infrastructure and Network teams to resolve escalated issues
Identify recurring issues and suggest process or technology improvements
Qualification
Required
Provide Tier 2 technical support for HQ users, including executive and VIP leadership
Troubleshoot hardware, software, and end-user technology issues in Windows and macOS environments
Support Microsoft 365, Azure Entra ID (Azure AD), and Microsoft Intune / Endpoint Manager
Assist with mobile device management, MFA, and endpoint security
Support laptops, peripherals, printers, scanners, conference room AV, and mobile devices
Document incidents and resolutions accurately in the service desk ticketing system
Partner with the Infrastructure and Network teams to resolve escalated issues
Identify recurring issues and suggest process or technology improvements
Experience providing professional, white-glove support to executives or VIP users
Strong working knowledge of Microsoft Intune, Microsoft 365, and Windows/macOS
Excellent communication skills and a customer-focused mindset
Ability to work effectively in a hybrid, fast-paced environment
Preferred
4–6 years of IT Service Desk or End-User Support experience (Tier 2 preferred)
Associate's degree preferred; equivalent experience accepted
Benefits
Company-paid parking
Company
Tosca
Tosca (www.toscaltd.com) is a global leader in reusable plastic packaging and performance pooling solutions, purpose-built for our customers to eliminate food, labor, and transportation waste and improve performance at every turn.
501-1000 employees
H1B Sponsorship
Tosca has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2017-10-02Acquired
Leadership Team
Matt Harrison
Chief Financial Officer
Nancy Walsh CPA
CFO – North America
Recent News
2023-12-25
Company data provided by crunchbase