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Terranea Resort · 1 day ago

Senior Leisure Sales Manager

Rancho Palos Verdes, CA

Full-time

Onsite

Mid, Senior Level

$95K/yr - $115K/yr

5+ years exp

Terranea Resort is seeking a Senior Leisure Sales Manager responsible for building and maintaining strong relationships with travel advisors and other key stakeholders. The role involves strategic oversight of leisure room sales and requires a hands-on approach to client engagement and market expansion.

Hospitality

Hiring Manager

Kevin Reyes

Responsibilities

Develop and maintain positive relationships with travel advisors, agency owners, consortia program managers and influencers

Identify opportunities to grow business and expand market share or RevPar Index growth

Must be available to travel 1 – 2 time per month, or as required by business demands both on a domestic and international basis

Must be able to give presentations to large groups in-person and virtually

Attend industry networking events to cultivate relationships and gather market insights, providing detailed reports and strategic recommendations to senior leadership

Represent the property at high-profile industry conferences, trade shows, and luxury events, showcasing leadership in the market

Draft newsletters, e-blasts as well as organize direct mail and other marketing pieces

Conduct property tours and exhibit property knowledge

Respond promptly to all client inquiries with personalized communications, including customized proposals and itineraries, while ensuring consistent follow-up to nurture relationships and move opportunities through the sales pipeline

Leverage in-house reporting tools to monitor and analyze travel agent and wholesale booking performance, identifying trends, opportunities, and areas for strategic improvement

Proactively conduct outbound sales calls and maintain detailed tracking of all sales activities to support pipeline development and revenue generation

Ensure alignment between sales efforts and operational capabilities to exceed client expectations and deliver exceptional experiences

Must have current knowledge of competitive set and product knowledge of surrounding area and activities, and destinations throughout North America

Forward all potential resort sales leads to relevant departments such as Group and Catering leads

Maintain logs for arrivals and sites

Maintain leisure database

Attend meetings as a representative of the Leisure Sales department

Develop both short and long terms goals relating to interpersonal development and departmental improvement

Train, coach, and develop leisure coordinators and managers

Provide timely guest feedback to revenue leaders and operations

Receive and handle guest complaints and ensure corrective action is taken

Collaborate cross-functionally with departments such as Accounting, Front Desk, Concierge, and Housekeeping to resolve billing and commission matters and to ensure seamless, personalized service for clients and guests

Promptly answer incoming calls within three rings, delivering a polished, service-oriented experience that aligns with resort quality standards; maximize conversion by securing bookings and driving ancillary revenue through strategic upselling

Ensure proper booking information is recorded for each reservation and according to resort standards

Conduct pre-arrival calls and assist guests with any pre-arrival requests and anticipate needs for ancillary bookings

Greet guests upon arrival if appropriate

Keep current with all communication and departmental changes

Support various departmental operations as needed, including room preparations, deliveries, luggage assistance, lobby support, associate events, and off-property functions to ensure seamless guest and team experiences

Maintain a neat, clean, and safe work environment

Qualification

Luxury travel industry knowledgeStrategic account managementSales pipeline developmentCustomer service aptitudeMicrosoft Office proficiencyOpera PMS experienceBusiness planning acumenWork under stressCommunication skillsTeam collaboration

Required

Speak English clearly with poise and confidence using correct English with a well-modulated voice

Write professionally with correct grammar and punctuation to correspond with clients and colleagues

Be fair to all team members

Read, interpret, and create business records and statistical reports

Use mathematical skills to interpret financial information

Understand the government regulations covering business operation

Make business decisions based on production reports and similar facts

Plan and organize the work of others

Knowledge of the luxury travel trade industry is essential

Experience in strategic account management methods, as well as, advanced business planning acumen

Possesses an extensive network of travel industry contacts

Ability to work under stressful conditions and balance multiple commitments simultaneously

Strong customer service aptitude

Understanding of budgetary and fiscal responsibility within the department

Familiarity with all operational areas of the resort

Excellent written and verbal communication skills and the ability to utilize them effectively in English with guests, peers and associates

College graduate or equivalent industry experience

Minimum 5 years of progressive experience in luxury leisure sales, with a demonstrated track record of cultivating high-value client relationships, leading strategic sales initiatives, and consistently exceeding revenue targets across key market segments such as Consortia, Wholesale/FIT, and Luxury Retail at a 4 or 5 star property

Maintain a professional appearance in accordance with resort standards to uphold the brand image and guest expectations

Must be proficient in Microsoft Word, Excel, Outlook and PowerPoint