Terranea Resort · 31 minutes ago
Assistant Director of Sales
Rancho Palos Verdes, CA
Full-time
Onsite
Lead/Staff, Director/Executive
$125K/yr - $175K/yr
5+ years expTerranea Resort is seeking an Assistant Director of Sales who will support the Director of Sales in revenue generation with a focus on the group segment. The role involves developing action plans, managing sales segments, and generating revenue from key accounts while ensuring excellent customer service.
Hospitality
Hiring Manager
Kevin Reyes
Responsibilities
Building backlog and accelerating sales pace in the high-end group market
Leading and managing sales segments to achieve and exceed budgeted group room nights and revenue goals
Analyzing critical business/accounts and negotiating optimal revenue situations while ensuring excellent customer service
Handling key accounts at the property level
Spearheading the development of new group business through industry relationships and business intelligence
Participating in sales presentations, key industry shows, property tours, and client meetings
Contributing to the creation and implementation of direct-sales action plans
Assisting in the development of rates, group ceilings, and deployment strategies
Establishing dominant positioning within defined competitive sets
Assist the Sales Director in establishing group sales goals, forecasting group revenues, budgeting and management of sales office
Maintaining logs for arrivals and sites
Growing and maintaining a database of key clients
Attending meetings as a representative of the Sales department
Developing short and long-term goals for interpersonal development and departmental improvement
Providing timely guest feedback to revenue leaders and operations
Handling guest complaints and ensuring corrective action is taken
Collaborating with other departments to ensure guest needs are met
Handling incoming calls professionally, converting calls to bookings, and maximizing revenue
Conducting pre-arrival calls and assisting guests with pre-arrival requests
Qualification
Required
Strategic thought leadership in hospitality sales and marketing
Analytical and detail-oriented mindset
Strong direct sales experience in developing new markets, especially those inclined towards luxury resorts
Excellent written and verbal communication skills
Extensive experience and/or knowledge of the contracting process and negotiations
Proficiency in Word, Excel, Salesforce, Adobe Illustrator, PowerPoint, and preferably Opera
Goal-oriented with the ability to work collaboratively and independently
Strong customer service skills
Understanding of budgetary and fiscal responsibility within the department
Familiarity with all operational areas of the resort
College graduate or equivalent industry experience
Minimum 5 years' experience as a sales leader in a luxury resort property
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
Preferred
Experience with Opera PMS and Agency360 is desirable
Benefits
Group medical
Dental
Vision
Life
Disability benefits
Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
An employee assistance program
Paid time off/sick time
Participation in a 401(k) plan with a company match
Company
Terranea Resort
Terranea Resort offers a unique environment, where panoramic ocean views foster a peaceful ambiance along the Palos Verdes Peninsula.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chad Bustos
Chief Marketing Officer
Company data provided by crunchbase