Auto Glass Now ยท 4 months ago
Customer Service & Retail Front Desk Associate - Store#60 - 7911 Annapolis Rd
7911 Annapolis Rd, Lanham, MD 20706
Full-time, Part-time
Onsite
New Grad, Entry Level
$15/hr - $25/hrAuto Glass Now is the second largest auto glass repairer in America, known for delivering exceptional customer experiences. The Customer Service & Retail Front Desk Associate role involves assisting customers, creating estimates, and ensuring a positive service experience.
E-Commerce
Responsibilities
Intake and assist walk-ins, appointments, and returning customers
Create estimates, price quotes, and invoices for auto work
Answer phones and return customer calls
Provide excellent customer service
Assist Manager with daily parts returns
Ensure accuracy when ordering parts
Input documentation on all calls and follow-up with callers as needed
Confirm all mobile jobs parts and materials before dispatching drivers
Open new accounts and service existing accounts
Maintain a professional appearance and positive attitude
Qualification
Required
Must have a positive attitude and customer service mindset
Must have basic computer skills
Must have strong communication skills
Preferred
Bilingual (Spanish) proficiency is a plus!
Prior phone or call center experience is a plus!
Benefits
PAID TIME OFF for full-time employees
Health, Vision, & Dental Insurance
401(k) company match for all employees
SAME DAY PAY available through myFlexPay
Company
Auto Glass Now
Auto Glass Now is a leading nationwide expert of auto glass repair and replacement.
Founded in 1980
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Andrea McInnis
ACCOUNT EXECUTIVE
Justin May
Insurance Partnership Manager
Recent News
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