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Colorado Department of Revenue · 3 months ago

TEMPORARY Communications Center Customer Service Representative – Denver, CO

Adams County, CO

Full-time

Onsite

New Grad, Entry Level

$20/hr - $20/hr

The Colorado Department of Revenue is seeking a Temporary Communications Center Customer Service Representative to assist with public inquiries related to Colorado Parks and Wildlife. The role involves researching and providing accurate information, handling customer service requests, and assisting with training new employees as needed.

Government Administration

Responsibilities

Develop methods for determining the best, most accurate answers to the public’s inquiries

Determine proper referral for information requests

Perform as an agent for the Colorado Parks and Wildlife Communications Center

Research and formulate answers in an accurate and timely manner to inquiries received through 'ASK CPW', phone inquiries, and through the mail

Disseminate Colorado State Parks information, wildlife-related resources, educational materials, and provide customer assistance regarding OHV, Boat and snowmobile registrations, hunting, fishing, and camping inquiries submitted through, call-in, mail-in, and e-mail requests

Answer specific questions about the status of customer accounts with Colorado Parks and Wildlife

Assist with processing chronic wasting disease reimbursements for eligible customers and contacting hunters regarding positive chronic wasting disease results

Qualification

Customer serviceCPW programsMicrosoft Office SuiteGoogle SuiteBilingualInterpersonal communication

Required

Must be 16 years of age or older

Must have a current & valid drivers' license or reliable transportation

Applicants may be subject to successful completion of a comprehensive background check

Must be willing and able to work 40 hours per week

Must be available to work Monday through Friday – 8 AM to 5 PM

Possess strong interpersonal communication skills to deliver excellent customer service

Experience with Microsoft Office Suites (MS Word, Excel, PowerPoint)

Experience with Google Suites (Gmail, Google Docs, Google Sheets, Google Drive)

Preferred

Preference may be given to applicants with or working towards a Natural Resources degree or similar education

Previous experience working with the public is helpful

Bilingual is helpful but not required

Company

Colorado Department of Revenue

With just under 1500 employees, the Colorado Department of Revenue oversees the Division of Motor Vehicles, the Enforcement Division, the Colorado State Lottery, and the Taxation Division.

Founded in 1941