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NetAscendant Solutions · 2 days ago

IT Support Analyst

Midland, TX

Full-time

Hybrid

New Grad, Entry Level

$16/hr - $26/hr

NetAscendant Solutions, a leading IT services provider in the Permian Basin, is looking for an IT professional to assist in providing excellent on-site and remote support to its customers. This full-time position offers an excellent chance to learn and grow as an IT professional, focusing on diagnosing and troubleshooting IT issues while ensuring client satisfaction.

Cloud Data ServicesIT ManagementNetwork Security

Responsibilities

Provide on-site and remote technical support to clients, ensuring timely resolution of IT issues

Diagnose and troubleshoot hardware, software, and network-related problems across desktops, laptops, and mobile devices

Install, configure, and maintain operating systems including Windows, Mac OS, and basic Windows Server environments

Perform software installations, updates, and security patches according to company and client requirements

Support users with Microsoft Office applications, email configurations, and productivity tools

Manage and maintain network connectivity by monitoring TCP/IP configurations and troubleshooting network issues

Replace or repair computer hardware components such as drives, memory, and peripherals

Document support activities, resolutions, and system changes in the company’s ticketing or tracking system

Coordinate with senior engineers or vendors to escalate unresolved issues efficiently

Deliver exceptional customer service by communicating clearly, managing expectations, and ensuring client satisfaction

Stay current with evolving technologies, certifications, and IT best practices to continuously improve technical capabilities

Qualification

Windows desktop OSMicrosoft Office supportTCP/IP networkingWindows server OSMac OSMobile device supportSoftware installationCustomer serviceDesire to learnDegree in Computer ScienceCertificationsProblem-solvingCommunication skills