Handshake · 1 month ago
Telephone Operators - AI Trainer (Contract)
United States
Contract
Remote
Mid Level
$50/hr - $50/hr
4+ years expHandshake is a company recruiting Telephone Operator Professionals for a temporary AI research project that does not require prior AI experience. The role involves evaluating AI models in your field, providing structured feedback, and developing prompts to enhance AI understanding of workplace tasks.
College RecruitingData Collection and LabelingEmploymentHuman ResourcesRecruiting
Responsibilities
Observe signal lights on switchboards, and dial or press buttons to make connections
Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
Update directory information
Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information
Perform clerical duties such as typing, proofreading, and sorting mail
Offer special assistance to persons such as those who are unable to dial or who are in emergency situations
Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls
Monitor automated systems for placing collect calls and intervene for a callers needing assistance
Interrupt busy lines if an emergency warrants
Provide assistance for customers with special billing requests
Provide relay service for users who are deaf or hard of hearing
Keep records of calls placed and received, and of related toll charges
Promote company products, services, and savings plans when appropriate
Qualification
Required
You have at least 4 years of professional experience in one or more of the following types of work
Observe signal lights on switchboards, and dial or press buttons to make connections
Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
Update directory information
Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information
Perform clerical duties such as typing, proofreading, and sorting mail
Offer special assistance to persons such as those who are unable to dial or who are in emergency situations
Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls
Monitor automated systems for placing collect calls and intervene for a callers needing assistance
Interrupt busy lines if an emergency warrants
Provide assistance for customers with special billing requests
Provide relay service for users who are deaf or hard of hearing
Keep records of calls placed and received, and of related toll charges
Promote company products, services, and savings plans when appropriate
You're able to participate in asynchronous work in partnership with leading AI labs
Company
Handshake
Handshake is a college career network that helps students and recent graduates find their next opportunity.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$434MKey Investors
Notable CapitalEQT VenturesSpark Capital
2022-01-19Series F· $200M
2021-05-12Series E· $80M
2020-10-20Series D· $80M
Leadership Team
Garrett Lord
CEO - Co-Founder
Ben Christensen
Co-Founder
Recent News
Company data provided by crunchbase