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Ace Hardware Corporation · 3 weeks ago

Assistant Manager, Operations Coffeyville, KS 215

Coffeyville, KS

Full-time

Onsite

Mid Level

$18/hr - $18/hr

Ace Retail Holdings is a major player in the hardware retail industry, operating the Great Lakes and Westlake Ace Hardware chains. The Assistant Manager, Operations is responsible for managing overall store operations, ensuring a positive customer experience, supervising staff, and maintaining store efficiency and safety protocols.

HardwareRetailService Industry

H1B Sponsor Likely

Responsibilities

Provide positive representation of Westlake Ace Hardware

Proactively assist customers in solving problems

Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store

Provide a friendly, outgoing demeanor; work well with customers as well as associates

Ensure all calls and pages are answered promptly, courteously and effectively

Handle customer complaints. Work to resolve problems with the customer and have Westlake’s best interest taken into consideration

Possess excellent product knowledge and knowledge of store layout and location of products

Ensure a positive, professional and safe work environment for all associates

Supervise the “general operations” of the entire store

Responsible for opening and closing the store

Assist with the implementation of Store Support Center programs

Ensure successful Loss Prevention, Safety and Internal Audits

Work with General Manager and Assistant Manager – Merchandising on all aspects of running the store

Participate in weekly management staff meetings

Communicate issues to the appropriate Store Support Center department with General Manager approval

Assist with special projects within the district as set forth by the District Manager

Implement new Standard Operating Procedures into store execution

Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas

Ensure that weekly price changes and label updates are completed timely and accurately

Oversee all cashiering functions including training, maintenance, audits, and reports

Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment)

Visit competition to be familiar with what they are doing

Perform all other duties as assigned

Assist to ensure forklift operations and receiving is completed in a safe and efficient way

Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures

Responsible for maintenance of back stock levels

Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately

Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability

Assist with merchandise resets throughout the store

Assist to ensure all signage is current in the store

Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising

Assist in training of all associates

Actively recruit and promote the advancement of Westlake Ace associates

Assist in hiring, training, scheduling, reviewing, rewarding and coaching Head Cashiers and Cashiers with the approval of the General Manager

Manage all aspects of store operations in the absence of the General Manager

Lead by example; be approachable by all associates and customers

Participate in store meetings

Communicate any merchandising, cost control or sales idea to the General Manager for follow up

Prepare and challenge yourself for future advancement

Qualification

Retail management experienceCustomer service skillsInventory managementTrainingHiringHardwareTeam leadershipCommunication skillsProblem-solving skills

Required

High School or GED equivalent

Previous retail management experience preferred

Hardware experience preferred

Standing, walking, lifting (up to 25lbs) and climbing

Company

Ace Hardware Corporation

Glassdoor3.7

Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 70 countries.

Founded in 1924

Oak Brook, Illinois, USA

10001+ employees

http://www.acehardware.com/

H1B Sponsorship

Ace Hardware Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2023 (5)

2020 (1)