Ace Hardware Corporation · 1 month ago
16795 | PT - Customer Service Associate
South Bend, IN
Full-time
Onsite
New Grad, Entry LevelKabelin Ace Hardware is a locally owned and operated store that has been serving its community for over 100 years. The Customer Service Associate is responsible for delivering exceptional customer service, processing sales efficiently, and supporting the overall success of the store.
HardwareRetailService Industry
Responsibilities
Fully embrace and demonstrate Kabelin Hardware’s Core Values
Ensure each customer receives outstanding service by following the WOW process:
What can I help you find?
Offer everything they need
Warm thank you
Provide accurate and efficient service at the register, ensuring a convenient shopping experience
Execute daily operational goals and priorities as assigned by store management via Trello
Assist customers in locating products in-store, online at acehardware.com, or by processing special orders
Actively participate in daily huddle meetings to align on goals and expectations
Uphold merchandising and store cleanliness standards to ensure a safe and presentable environment
Support the team in receiving new shipments and maintaining an organized back stock area
Respond promptly to safety issues and report concerns to the management team
Maintain awareness of shoplifting activity and take appropriate action when necessary
Educate customers on the benefits of the Ace Rewards program and encourage participation
Answer phone calls and assist customers with inquiries
Actively participate in training and development opportunities for personal growth and peer support
Maintain awareness of all promotions and advertisements to better assist customers
Adapt to various roles and responsibilities based on the needs of the business
Exhibit a strong work ethic, flexibility, punctuality, and a positive attitude
Be an Energy Giver, contributing to a supportive and motivated team atmosphere
Qualification
Required
High school diploma or GED
Commitment to service excellence and customer satisfaction
Strong interpersonal skills with the ability to work as part of a team
Strong organizational skills and attention to detail
Ability to multitask and maintain a professional demeanor
Willingness to learn new skills and adapt to changing priorities
Flexible availability, including evenings, weekends, and holidays, to meet business needs
Ability to stand for extended periods
Ability to lift and move boxes of merchandise and fixtures throughout the store
Capability to perform all functions as outlined in the job description
Preferred
Knowledge of retail computer systems and electronic cash registers is a plus
Benefits
Employee discounts (including warehouse price, UPS & Rental)
Vendor discounts and product training opportunities
Closed three major holidays: Easter, Thanksgiving, and Christmas
Paid vacation and sick time accrual
401(k) with company match
Health, Dental, and Vision insurance with a company-paid portion
Company
Ace Hardware Corporation
Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 70 countries.
Founded in 1924
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kevin Kryscio
Vice President Supply Chain & Logistics
Lisa Schmitt
Corporate Vice President, Merchandising Operations
Recent News
2026-01-12
Company data provided by crunchbase