Midwestern University · 3 weeks ago
Assistant Director Patient Accounts - AZ - Centralized Billing Office
Glendale, AZ
Full-time
Onsite
Director/Executive
7+ years expMidwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The Assistant Director of Patient Accounts for the Centralized Billing Office provides high-level leadership and strategic oversight of all revenue cycle functions, ensuring operational performance, regulatory compliance, and optimizing financial outcomes across the clinics.
Higher Education
Responsibilities
Provide operational leadership and direction for billing/collection activities, cash application, insurance verification, referrals, provider credentialing, refunds, and cashiering for all human health clinics
Partner with the Director of Patient Accounts to set departmental goals, align strategic priorities, and develop long-term plans for revenue cycle improvement and growth
Oversee daily operations through effective delegation, performance monitoring, and issue resolution, ensuring workflows are efficient, compliant, and customer-focused
Interview, hire, train, mentor, supervise, and evaluate staff within the Centralized Billing Office, including leads, coordinators, and specialists
Promote a culture of accountability, collaboration, ongoing education, and professional development
Provide coaching and support in resolving complex billing, insurance, and patient inquiries
Ensure all Federal, State, payer, and HIPAA/HITECH billing, collecting, and follow-up requirements are met
Monitor accounts receivable performance and revenue trends; identify issues, develop action plans, and lead team implementation
Analyze payer behavior, denials, and reimbursement trends to maximize collections and minimize bad debt
Oversee accurate and timely cash application, including complex payment posting scenarios
Prepare, implement, and monitor budgets for patient accounts functions in collaboration with the Director
Review and interpret month-end and year-end reporting to assess performance and guide decision-making
Develop and maintain key performance indicators (KPIs), benchmarks, dashboards, and operational metrics for the Centralized Billing Office
Ensure organizational compliance with payer contracting agreements, billing regulations, and internal policies
Participate in internal and external audits related to finance, billing, and coding
Lead the development, revision, and implementation of policies and standard operating procedures (SOPs) related to revenue cycle operations
Coordinate any operational changes required by regulatory agencies
Serve as a strategic partner to University Administration, Clinic Administration, and academic programs to support financial goals, patient satisfaction, and operational efficiency
Collaborate with clinical care teams to provide education on billing, documentation, and coding changes
Build strong relationships with internal departments such as IT, Compliance, Finance, and Clinic Operations to optimize workflows
Ensure courteous, timely, and effective assistance for patients regarding billing, scheduling, and financial concerns
Promote a culture of high-quality customer service throughout the Centralized Billing Office
Represent the Centralized Billing Office on various university and clinic committees
Participate in professional organizations such as MGMA and HFMA (or others as appropriate to the role)
Remain current on industry trends, healthcare regulations, and revenue cycle best practices
Advise the Director of Patient Accounts regarding system needs, workflow changes, and improvement opportunities
Perform other duties as assigned
Qualification
Required
A Bachelor's degree in finance or related field is required
A minimum of 5 years' management experience is required
Minimum of 7-10 years of experience working in an integrated clinic environment is required, preferably with an academic institution
Knowledge of Federal and State guidelines, managed care contracting, payer filing and appeal limits, and credit and collection policies is required
A high level of interpersonal skills, problem solving and strong analytic abilities is necessary
Thorough knowledge of Current Procedure Terminology (CPT), ICD9/ICD10, HCPCS codes and the CMS 1500 claim form is required
Computer proficiency in MS Office (Word, Excel, Outlook) is required
Experience with Medical Practice Management systems, EHR, payer websites, clearinghouses is required
Preferred
Certified Professional Coder Certification preferred
Benefits
Medical, dental, and vision insurance plans
Life insurance
Short/long term disability
Pet insurance
Flexible spending accounts including healthcare reimbursement and child/dependent care account
Work life balance with competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days
403(b) retirement plan
Tuition reimbursement
Child care subsidy reimbursement program
Identity theft protection
Employee assistance program
Wellness facility on-site with a fully equipped fitness facility
Company
Midwestern University
Founded in 1900, Midwestern University is a not-for-profit graduate institution of higher education offering degrees in the health sciences on two campuses.
1001-5000 employees
H1B Sponsorship
Midwestern University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (8)
2023 (3)
2022 (12)
2021 (12)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Joshua Baker
Vice President and Chief Academic Officer for Optometry, Pharmacy and Veterinary Education
Kathleen Player
Chief Academic Officer and VP of Health Science Education and VP of Clinic Operations
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