Dandy · 1 day ago
Dental Training Team Lead
United States
Full-time
Hybrid
Mid, Senior Level
3+ years expDandy is transforming the dental industry through technology and innovation. They are seeking a Training Team Lead to supervise and enhance the performance of their Trainers, ensuring an exceptional onboarding experience for new customers.
Artificial Intelligence (AI)CADDentalHealth CareIndustrial AutomationLogisticsManufacturingSoftware
Responsibilities
Supervise and coach a team of Trainers responsible for delivering an exceptional onboarding experience to customers
Host regular 1:1s to provide feedback, review performance metrics (KPIs), and support team members' professional growth
Build and implement a Quality Assurance (QA) strategy to audit performance, provide actionable feedback, and drive continuous improvement
Foster a positive, collaborative team environment that prioritizes customer success and operational excellence
Develop and execute enablement strategies to enhance team skills, knowledge, and performance, ensuring Trainers are equipped to deliver a best-in-class onboarding experience
Manage team schedules, including PTO and holiday coverage, to ensure seamless operations
Identify operational bottlenecks, propose scalable solutions, and collaborate with cross-functional teams to implement improvements
Develop, maintain, and optimize Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and scalability
Resolve recurring tooling issues in systems like Salesforce, SFDC Scheduler, Zendesk, and Portal by partnering with technical teams
Identify opportunities to enhance training content and resources, collaborating with cross-functional teams to ensure alignment and continuous improvement
Analyze team and customer performance data to inform decision-making and improve the onboarding process
Execute training strategies that align with company goals and maximize the team’s capacity and impact
Act as an escalation point for complex customer issues, ensuring timely resolution and excellent service delivery
Qualification
Required
3+ years of professional experience in fast-paced environments such as startups, consulting, or tech
2+ years of direct people management experience as a titled manager, leading small teams in a dynamic business setting
Proven ability to manage and develop a team, driving measurable performance improvements
A hands-on problem solver with a passion for customer success and operational efficiency
Strong communication and collaboration skills, with the ability to work effectively across teams
Comfort operating in ambiguous, high-velocity environments with a proactive and resourceful approach
Intellectual curiosity and a data-driven mindset, with the ability to analyze performance metrics and implement improvements
Preferred
Familiarity with the dental industry or prior experience in dentistry
Workforce management experience, including scheduling and capacity planning
A positive attitude, sense of humor, and ability to foster a fun and engaging team culture
Benefits
Healthcare
Dental
Mental health support
Parental planning resources
Retirement savings options
Generous paid time off
Company
Dandy
More than a dental lab—Dandy is a tech-powered, end-to-end solution delivering high-quality, customized restorations at scale.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
GreenoaksPrimary Venture Partners
2025-05-02Series D
2022-08-17Series C
2022-01-20Series B
Leadership Team
Daniel Hanover
Co-Founder, Chief Executive Officer, Chief Technology Officer
Toni Oloko
Co-Founder
Recent News
Company data provided by crunchbase