RingCentral · 3 weeks ago
Solutions Engineer, Small Business
Denver, CO
Full-time
Onsite
Mid, Senior Level
$76K/yr - $108K/yr
5+ years expRingCentral is a leading provider of business cloud communications and contact center solutions. The Solutions Engineer will be a key member of the customer-facing sales team, providing pre-sales technical support and developing expert knowledge of RingCentral applications to meet customer requirements.
Cloud ComputingCollaborationEnterprise SoftwareMeeting SoftwareSaaSVoIP
Responsibilities
Provide pre-sales technical and sales support for accounts in assigned segment
Develop and maintain expert understanding of all RingCentral applications and products
Assist SE team with hardware and software lab testing
Assist with answering technical questions for Mass Market sales teams
Perform Proof of Concept (POC) onboarding support for Mass Market opportunities
Responsible for continued education on the platform and underlying technologies
Present ongoing product training for small business sales teams
Transfer industry, technical, and product knowledge to internal and external teams
Keep up-to-date on relevant competitive solutions, products and services
Develop advanced system configurations and implementations in response to customer needs and requirements
Manage all customer feature requests including documentation of customer requirements, prioritization of all customer requests within each account, and drivingdevelopment of key features with the product team
Create and maintain a demo/tester environment for the RingCentral EX and CX portfolio, as well as key integrations
Actively participate as a SME for RingCentral products and technologies
Qualification
Required
5+ years of experience serving in the capacity of a Technical Sales Engineer in a SaaS (Software as a Service) environment, or equivalent, relevant experience
3+ years of contact center experience, preferably with cloud contact centers
Fluent in English (both written and verbal)
Excellent written and verbal communication skills
Excellent presentation and demonstration skills
Preferred
Ability to provide technical leadership to the account team
Ability to teach other members of the team and act as a mentor as required
Requires an action oriented individual with a very strong initiative to be successful
Willingness to take ownership of accounts and account related actions
Must be able to coordinate across various groups and functional teams
Ability to complete job responsibilities with minimal supervision
Demonstrate ability to implement, drive and track projects
Ability to apply solutions, technology and products to a business opportunity
RingCentral product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred
Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence
Competitive knowledge including solution, technology and product offerings
Understanding and conversant about company, solutions and product strengths, weaknesses, opportunities and threats
Excellent analytical and problem solving skills
Excellent interpersonal skills and negotiating skills
Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues
Experience in VoIP network architecture, products, protocols, and solutions a plus
Pre-Sales experience a plus
Strong telecommunications background (with telephony and Soft Switch emphasis preferred)
Network Design background is a plus, but not required
Some understanding of software development technologies is desirable
Experience with telecommunications network design, architecture, and support is desirable
Strong understanding of VoIP and data networking protocols including: SIP, RTP, HTTP/S, etc
Demonstrated ability to implement, drive and track projects
Benefits
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee perks and discounts program
Company
RingCentral
RingCentral is a provider of enterprise cloud communications and collaboration solutions.
5001-10000 employees
H1B Sponsorship
RingCentral has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (63)
2024 (53)
2023 (55)
2022 (76)
2021 (80)
2020 (58)
Funding
Current Stage
Public CompanyTotal Funding
$1.69BKey Investors
Sylebra CapitalAkkadian VenturesHermes Growth Partners
2025-09-12Post Ipo Debt· $1.24B
2023-08-09Post Ipo Debt· $400M
2023-05-25Post Ipo Equity
Leadership Team
Vlad Shmunis
Founder, CEO, Chairman
Vlad Vendrow
CTO
Recent News
2026-01-07
2025-12-25
2025-11-10
Company data provided by crunchbase