Glia · 1 day ago
Solutions Architect, US
United States
Full-time
Remote
Senior Level
5+ years expGlia is the leading AI customer service solution for banks and credit unions, providing innovative solutions that enhance customer engagement and operational efficiency. The Solutions Architect role involves collaborating with clients to implement these solutions and delivering exceptional customer experiences.
Customer ServiceInformation TechnologyInsurTechSoftware
Responsibilities
Collaborate with clients to assess their business and technical requirements, proposing comprehensive solutions that address their challenges
Translate business needs into a clear technical vision and guide its execution, ensuring alignment with client objectives
Develop comprehensive technical documentation including statements of work to ensure clarity and alignment among stakeholders
Lead the validation, delivery, and deployment of solutions, ensuring they meet quality and performance standards
Educate and mentor remote teams, ensuring adherence to solution designs and best practices
Communicate complex technical concepts effectively to both technical and non-technical stakeholders
Qualification
Required
5+ years of client-facing development experience, with a strong emphasis on solution architecture and design
Experience or familiarity with core banking systems is required
Proficiency in front-end technologies (HTML, CSS, Javascript) and back-end languages such as Node.js, Python and/or Ruby
Experience with cloud platforms (AWS, Azure, GCP) and understanding of the SaaS lifecycle
Demonstrated ability to work collaboratively with engineering teams during agile development cycles
Excellent problem-solving, written / verbal communication skills, and a proactive approach to addressing client needs
Preferred
Experience in contact centers, telephony / VoIP, financial services, and/or healthcare technology
Familiarity with implementing serverless, AI, big data, and/or other emerging technologies in enterprise technology stacks
Relevant certifications in cloud platforms or solution architecture
Company
Glia
Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers.
201-500 employees
H1B Sponsorship
Glia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$152.03MKey Investors
Insight PartnersTola Capital
2022-03-21Series D· $45M
2021-01-07Series C· $78M
2019-03-13Series B· $20M
Leadership Team
Daniel Michaeli
CEO and Co-Founder
Carlos Paniagua
CTO & Co-Founder
Recent News
2026-01-07
2025-10-13
FX News Group
2025-10-10
Company data provided by crunchbase