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Ace Hardware Corporation · 4 weeks ago

14234 | Supervisor - Operations

Granger, IN

Full-time

Onsite

Mid Level

$13/hr - $15/hr

Ace Hardware is a community-focused hardware store that prides itself on providing exceptional service. As a Supervisor of Operations, you will oversee daily operations, manage services, and ensure a seamless shopping experience for customers while leading and training your team.

HardwareRetailService Industry

H1B Sponsor Likely

Responsibilities

Provide excellent representation of Kabelin Ace Hardware through fully embodying the company’s core values and what it means to be “The Helpful Place”

Supervisors are held to a higher standard and always “Customer Ready.” Show up on time, actively find replacements in advance for shifts, and complete job responsibilities each day with accuracy and thoroughness

Lead by example and maintain approachability for associates and customers

Delegate responsibilities and tasks to teach and empower your associates

Drive store sales to meet and exceed the Plan

Share merchandising, cost control, or sales ideas with the Manager for follow-up

Prepare and strive for future career advancement

Possess in-depth product knowledge and familiarity with store layout and product locations

Support the Assistant Manager – Operations Lead in managing the daily tasks of associates, ensuring efficient store operations

Ensure the prompt and accurate fulfillment of Online, Curbside, and Delivery Orders, providing customers with a seamless shopping experience

Oversee all services that require customer follow-up, including assembly, screen repair, glass repair, lock servicing, equipment servicing/warranty issues, etc., ensuring timely and satisfactory completion

Ensure proper associate training, supply management, and timely repairs related to all store services to maintain the highest level of customer satisfaction

Conduct comprehensive training for the entire team on the register and oversee all cashiering functions, including training sessions, audits, and report management

Manage cash office operations efficiently, ensuring accurate and secure cash handling procedures

Plan and coordinate delivery scheduling to ensure timely and organized deliveries to our customers

Oversee the efficient receiving, sorting, and stocking of deliveries in accordance with best practices

Ensure the safe and efficient operation of forklifts, prioritizing safety protocols

Accurately complete receiving and transfers, maintaining inventory accuracy

Manage product inventory levels, including suggested orders, non-stock ordering, and stock not kept ordering, to ensure products are readily available to customers

Oversee inventory-related tasks, including cycle counts, shooting the outs, negative on-hand reports, and other inventory-related reports to maintain accurate stock levels

Efficiently process defectives and claims on a weekly basis to manage product quality and customer satisfaction

Direct preventative maintenance and repairs to maximize and protect all physical assets, such as the building, fixtures, and equipment

Responsible for entering business customer information into HubSpot and maintaining inventory levels for specific business customers, ensuring their needs are met

Address and escalate any store IT issues promptly to maintain operational efficiency

Qualification

Retail merchandisingInventory managementCustomer serviceProduct knowledgeForklift operationTeam trainingCash handlingLeadershipProblem solving

Required

High School or GED equivalent

Possess a valid in-state driver's license with an acceptable driving record

Standing, walking, lifting (up to 40lbs) and climbing

Preferred

Previous retail merchandising experience preferred

Hardware experience preferred

Benefits

Health, Dental, and Vision Insurance

Paid Time Off & Holiday Pay (on certain holidays)

Retirement Plan with Company Match

Employee Discount

Company

Ace Hardware Corporation

Glassdoor3.7

Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 70 countries.

Founded in 1924

Oak Brook, Illinois, USA

10001+ employees

http://www.acehardware.com/

H1B Sponsorship

Ace Hardware Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2023 (5)

2020 (1)