Foodmate, a Duravant Company · 1 day ago
Field Service Manager
Houston, TX
Full-time
Hybrid
Mid, Senior Level
$110K/yr - $130K/yr
5+ years expFoodmate, a Duravant Company, specializes in poultry processing automation and is seeking a Field Service Manager for Lifecycle Services. The role involves providing strategic oversight, enhancing service quality, and developing a team of skilled technicians while ensuring compliance and efficient resource management.
3D PrintingManufacturingMeat and Poultry
Hiring Manager
Jacqueline Bond
Responsibilities
Directly manage and oversee the allocation of technician resources and their overall effective utilization including implementing standards and processes for improvement
Assure ongoing safety, compliance and investigate any accidents or injuries. Prepare report findings including overseeing worker training in safety, repair and maintenance techniques, operational procedures or equipment use for optimal organizational effectiveness
Implementation of Lean Management principles to improve overall efficiency and reduction of waste
Actively communicate with customers and work alongside the customer service team to ensure an industry-leading level of customer service
Coordinate and work with the customer service team to drive value added parts and service sales and customer awareness. These items include but are not limited to preventative maintenance, training, and retrofit and machine upgrade kits
Ensure team expenses, utilization, and performance align with budget and revenue projections. Reduce warranty costs
Coordinate timely communication/documentation between operations and engineering for escalations and critical projects
Qualification
Required
5 years' of experience directly managing people, preferably in an industrial machine manufacturing plant or similar industry working on highly engineering, high speed equipment
Thorough knowledge of equipment manufacturing processes with demonstrated mechanical and electrical knowledge of manufacturing equipment including designs, repairs, uses, and maintenance
Proficient with MS Office Suite including Excel, Word, and Outlook
Field Service Manager's are required to travel up to 50% of the time
Preferred
Industrial or Mechanical Engineering degree or equivalent work experience
Relevant experience with ERP/CRM applications
Benefits
Shared company-paid premium health benefits with buy-up options.
Health Savings Account (HSA) options
Company-paid telemedicine program.
Company paid Long-term Disability Plan and Basic Life and AD&D.
401(k) employer matching plan.
Company discount program for you and your family (e.g., concerts, sporting events, health and wellness, travel, gifts and more!).
Employee Assistance Program (EAP) that assists with guidance on childcare, financial planning, pet care and more.
Company
Foodmate, a Duravant Company
Foodmate, a Duravant operating company, is a leading Poultry Processing Equipment manufacturer with unmatched knowledge and expertise.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase