Macro · 3 weeks ago
Facilities Coordinator - Portuguese or Spanish Speaking
New York, United States
Full-time
Onsite
Mid Level
$75K/yr - $75K/yrMacro is a global specialist in facilities management, dedicated to providing innovative services to prominent brands. The Facilities Coordinator role involves supporting the management team by analyzing business intelligence, managing supplier relationships, and ensuring effective contract management to improve performance and efficiency.
ConsultingFacility Management
Responsibilities
Initial identification of suitable suppliers
Seeking approval from Regional FMs and the Company Senior Manager
Configuring CAFM to reflect supplier changes
Serve as the primary point of contact for supplier performance assessments
Provide training and communication regarding process, system access, and queries
Adjust PPM schedules as requested by Regional FMs, the Company, premises, or suppliers, and communication to all relevant stakeholders
Manage weekly invoicing and batch processing
Run and issue weekly concept data downloads to suppliers to encourage timely job completion and CAFM management
Run and issue weekly concept failure tasks and liaise with suppliers with resolution
Collaborate closely with the Helpdesk monitor P1’s and ensure job assignments align with contractual KPI/SLA
Provide daily support to the Regional Facilities Manager
Manage system access and resolve process-related queries
Provide ad hoc reports and respond to information requests
Maintain supplier pricing matrices (e.g., call out rates, hourly charges, PPM prices)
Ensure supplier documentation is up-to-date and compliant (e.g., certificates, service sheets)
Maintain records of company premises, associated contracts, and authorised approvers
Provide monthly and quarterly reporting
Deliver additional ad hoc reports as needed
Recommend process and procedural improvements where possible
Actively participate in the Maro account operations team
Support Macro’s growth and development initiatives
Identify and report risks that may impact Macro’s reputation or financial standing and suggest mitigating strategies
Demonstrate a proactive approach and flexible approach to support the team
Communicate effectively with Macro teams, client site teams, and service partners
Qualification
Required
Facilities Management (FM) experience across multiple service lines, including both Hard and Soft services, with a strong background in contract management
Proficient computer skills, particularly in Microsoft Office (with advanced Excel analysis skills), and a solid understanding of CAFM system structures and Google Workspace
Excellent organisational, prioritisation, and planning skills, with a structured and process-driven mindset
A professional and disciplined approach, with strong time management capabilities
Exceptional record management skills
Strong written and verbal communication skills
The ability to work effectively both independently and as part of a team
Adaptability and a willingness to learn Google and other non-Microsoft software platforms
A proactive attitude toward learning, development, and growth within a rapidly expanding global organization
The ability to build and maintain strong client relationships
Experience in managing third-party suppliers and stakeholder relationships
Flexibility to adapt to a dynamic environment, with a proactive and solution-oriented mindset
A good standard of general education, including Mathematics and English
Fluency in Portuguese or Spanish
Preferred
Experience working with an outsourced FM service provider
Proven experience supporting retail clients across multiple sites and large geographic regions
A recognised qualification in Facilities Management
Company
Macro
Macro offers global facilities management and workplace services, focusing on operational efficiency and sustainability.
Founded in 2002
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase