Xylem · 1 day ago
Senior Customer Support Specialist
Greater Indianapolis
Full-time
Onsite
Mid, Senior Level
$20/hr - $26/hr
3+ years expXylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. The Customer Support Specialist will be responsible for order processing and sales related support to both internal and external customers, providing legendary customer service and coordinating all aspects of order management.
Professional ServicesSporting GoodsTravel
Responsibilities
Order Management: Accurately processes product and service orders received from the sales team or directly from customers, ranging from quick-ship items to more complex, long-cycle orders
Backlog Review: Proactively monitors and updates the order backlog to ensure all order details remain accurate and current
Communication: Delivers timely updates on order status, changes, and issues to all relevant stakeholders
Cross-Functional Coordination: Collaborates with internal departments to review order status, shipping timelines, pricing, product availability, and backorder situations
Documentation Management: Maintains digital customer files, including sales contracts and supporting documentation
Customer Billing Resolution: Investigates and resolves customer billing inquiries or disputes referred by the A/R collections team
Sales Support: Provides pricing and availability information, prepares formal quotations, and supports standard and select specialty products and services throughout the pre- and post-order process
Qualification
Required
High School Diploma or equivalent
3+ Years equivalent work experience and has conceptual knowledge of fundamental theories, principles and practices such as: Billing (AR/AP), Order Entry and Order Management, ERP/CRM experience, AS 400 preferred
Customer Service experience
Proficient in Microsoft Office suite
Benefits
Generous PTO package and paid holidays
Generous retirement savings plan
Customizable health, dental and vision insurance (eligible on first date)
Career progression plans
Reward and recognition programs
Paid parental leave
Tuition Reimbursement
Company Wellness Program
Employee Discount Program
Company
Xylem
Xylem is the global leader in advanced technologies, solutions and services that address the world’s biggest water challenges.
10001+ employees
H1B Sponsorship
Xylem has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (8)
2021 (5)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Bill Grogan
Senior Vice President and Chief Financial Officer
Matt Latino
VP, Finance and Segment CFO Americas, Applied Water Systems and Measurement & Control Solutions
Recent News
globallegalchronicle.com
2025-10-07
2025-10-03
2025-10-02
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