Humana · 3 weeks ago
Associate Director, Cloud Solutions Engineering
United States
Full-time
Remote
Senior Level, Lead/Staff
$157K/yr - $215K/yr
10+ years expHumana is committed to putting health first and is seeking an Associate Director of Cloud Solutions Engineering to lead their enterprise cloud strategy. This role involves overseeing cloud compliance, operational excellence, and cost efficiency in a multi-cloud environment while integrating AI capabilities into the infrastructure operations.
Health CareHealth InsuranceInsuranceVenture Capital
Responsibilities
Provide senior-level leadership and decision-making in developing Humana’s overall cloud operations strategy, governance framework, and optimization initiatives
Establish short-, mid-, and long-term roadmaps for Cloud Production Operations aligned with Humana’s enterprise and digital transformation goals
Oversee operational planning, staffing, and budget management across multi-cloud environments (Azure, GCP, AWS)
Partner with internal stakeholders and Managed Service Providers (MSPs) to ensure operational excellence, service continuity, and adherence to SLAs
Define and implement ITIL/ITSM frameworks for Incident, Problem, Change, Event, Access, and Knowledge Management, promoting continuous improvement
Foster collaboration across Humana’s technology ecosystem to align cloud operations with business priorities and compliance standards
Lead and mature the Incident and Problem Management functions to minimize Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR)
Drive proactive monitoring and operational readiness through the implementation of automated tools and event correlation systems
Ensure 24/7 operational uptime of mission-critical systems by guiding operational teams, defining SLAs, and improving incident response capabilities
Lead the MSP teams responsible for daily cloud operations and infrastructure support across Azure, GCP, and AWS
Partner with Engineering and DevOps teams to integrate CI/CD, automated deployment, and self-healing systems into the operational model
Maintain operational compliance with security, privacy, and regulatory requirements in healthcare environments
Develop and execute strategies for cloud compliance, reporting, and cost optimization across all environments
Deliver tooling, metrics, and dashboards to automate cloud financial management, consumption tracking, and operational reporting
Partner with FinOps and Finance to provide chargeback, showback, budgeting, and forecasting capabilities, driving financial transparency and accountability
Identify and standardize processes suitable for automation; collaborate with platform engineering teams to implement solutions that enhance efficiency and reliability
Drive continuous improvement initiatives that reduce total cost of ownership and improve operational consistency across vendors and service providers
Maintain relationships with key partners and service providers to identify and implement continuous improvement opportunities in operational performance and cost savings
Lead research, evaluation, and deployment of AI and GenAI technologies within Humana’s Infrastructure Operations
Explore and prototype AI-driven solutions that automate incident response, predict failures, summarize telemetry data, and assist operations teams through intelligent copilots
Develop and lead the AI adoption roadmap, integrating predictive analytics, LLMs, and self-healing capabilities into the infrastructure ecosystem
Integrate AI/ML models into monitoring platforms to enable proactive, data-driven decision-making
Lead R&D efforts for AI-assisted infrastructure automation, anomaly detection, and capacity forecasting, aligning innovation with operational goals
Design and maintain automated systems to collect and analyze usage, forecast, and cost data across cloud platforms
Provide visibility into key performance metrics (SLAs, KPIs, utilization, consumption) that inform operational and strategic decision-making
Develop and deliver executive-level reports and insights, highlighting operational efficiency, performance trends, and risk indicators
Identify and address operational gaps by analyzing trends, patterns, and outliers in infrastructure and application performance data
Create and maintain comprehensive operational documentation, including playbooks, dashboards, and analytical summaries
Qualification
Required
Bachelor's or Master's degree in Computer Science, Healthcare Informatics or a related field
10+ years of experience in infrastructure operations or engineering, including 2+ years of leadership in AI/ML or GenAI R&D
Proven record managing NOC or Command Center teams with responsibility for 24/7 availability and mission-critical systems
Advanced knowledge of public cloud platforms (Azure, GCP, AWS) and hybrid infrastructure architectures
Expertise in cloud observability, monitoring, and incident response tools and practices
Hands-on experience with automation and scripting tools (Terraform, Ansible, PowerShell, Python, Bash, or similar)
Proficiency in cloud cost management tools (Cloudability, Azure Pricing Calculator, AWS Cost Explorer, Power BI)
Strong understanding of ITIL/ITSM principles and practical experience applying them in complex enterprise environments
Excellent analytical, organizational, and communication skills, with the ability to engage and influence at all levels
Ability to operate in a lean, agile, and fast-paced organization while balancing long-term strategic goals
Availability to support off-hours operations as required in a 24/7 enterprise setting
Preferred
Advanced understanding of cloud platforms, consoles, and services (Azure, Google and AWS)
Deep understanding of the key concepts and practices of cloud observability, coupled with experience implementing robust systems that leverage metrics, logs, and traces to provide holistic state of the cloud operations
A technical business acumen that ensures the organization is operating efficiently and effectively in a hybrid cloud environment
Solid understanding of infrastructure and operation landscape with a focus on public cloud (Azure, GCP and AWS) technology and how it differs from traditional computing
Ability to work with minimal supervision, making decisions based upon priorities, schedules and an understanding of business initiatives
Passion for and skills in resource optimization to improve cloud efficiency
Ability to apply critical thinking to all aspects of the position
Detail oriented with excellent documentation skills/methodologies, who is able to successfully manage multiple priorities
Proficiency in developing repeatable and efficient automation to codify and simplify end-to-end processes and methods in public and private cloud landscapes
You have a deep understanding how to apply best practices around monitoring, alerting, and logging, and have implementation experience with one or more monitoring, alerting, and logging systems (Azure Monitor, Log Analytics, Splunk, Dynatrace, SentryOne, etc…)
Deep understanding of core public & private cloud billing, cost management, and data visualization tools (e.g. Cloudability, Azure Pricing Calculator, AWS Cost Explorer)
Senior experience in Ansible, API queries, and Power BI is a plus
Knowledge scripting using Python, as well as Perl, PowerShell, JavaScript, or similar scripting languages
Strong analytical and reporting skills
Leader and a team player with transformation mindset
Strong organizational, task, and project management skills
Self-driven and able to work across diverse technical and non-technical teams
Strong written, verbal and interpersonal communication skills
Ability to operate successfully in a lean, agile, and fast-paced organization
Ability to communicate at all levels within an organization and influence leadership
Azure and/or AWS certifications preferred
Benefits
Medical, dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10001+ employees
H1B Sponsorship
Humana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (246)
2023 (284)
2022 (274)
2021 (212)
2020 (84)
Funding
Current Stage
Public CompanyTotal Funding
$13.07B2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B
Leadership Team
Jim Rechtin
CEO and President
Colin Drylie
Senior Vice President, Experience Transformation
Recent News
2026-01-09
2026-01-07
2026-01-06
Company data provided by crunchbase