City of O'Fallon, Illinois ยท 3 weeks ago
Customer Service-Field Representative (Water and Sewer)
O'Fallon, MO
Full-time
Onsite
Entry Level
$25.98/hr - $38.97/hr
1+ years expThe City of O'Fallon is looking to hire a full-time Customer Service Field Representative for the Water and Sewer Division. This role involves locating and marking City-owned utilities, preparing schedules for utility activities, and responding to customer concerns.
AssociationCommunitiesGovernment
No H1B
Responsibilities
Locating and marking the exact location of City owned utilities, including water lines, sewer lines, buried conduit/cable, and
Meeting with other departments, residents, contractors, developers, other governmental agencies and utility companies to discuss and resolve issues relating to City owned utilities and/or the FOG Program
Preparing a schedule of utility locate activities and routine work order activities
Performing field surveys and
Preparing reports and documenting
Managing and updating utility location plans, records, and files (electronically and hard copy)
Completing routine work
Responding to and resolving customer concerns
Collecting samples for laboratory
Responding to emergency situations and participate in the City's snow removal and winter operations
Inspecting new water connections to the Distribution
Installing, replacing, troubleshooting & repairing water meters as needed
Performing inspections, sending letters and notifications for the City FOG program and working with owners, operators, haulers, etc. on compliance matters
Maintaining a schedule for business compliance with the FOG Program and follow-up procedures
Qualification
Required
High school diploma or GED required
One year of construction experience or equivalent experience involving construction of underground facilities
Ability to work outside in all types of weather conditions
Possession of or ability to readily obtain a valid motor vehicle operator's license
Preferred
Experience locating utilities using the Missouri One Call System
Benefits
Comprehensive insurance and wellness programs such as Medical, Dental, Vision, employer-paid Accident and Life Insurance
Optional Health Savings Account (HSA) with employer contributions
Flexible Spending Accounts (FSAs)
Optional Pet Insurance
Reward wellness incentives
Onsite workout facilities
Discounted membership at Renaud Fitness/Aquatic Center
Employee Assistance Program (EAP)
Identity-Theft Protection
3 weeks of vacation for new hires
11 holidays
1 personal holiday
Sick leave
Extended illness for oneself or to care for family members
Designated, fully furnished Zen and lactation rooms
Missouri LAGERS L-6 Pension Plan
457 (b) Retirement Plans
Tuition reimbursement
Company
City of O'Fallon, Illinois
In the St.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase