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Amae Health · 4 weeks ago

Practice Operations Manager

Charlotte, NC

Full-time

Onsite

Mid, Senior Level

$70K/yr - $95K/yr

5+ years exp

Amae Health is dedicated to transforming the lives of those affected by severe mental illness through innovative outpatient care. The Practice Operations Manager will lead the operational aspects of a new clinic in Charlotte, collaborating with clinical leaders to ensure exceptional service delivery and operational efficiency.

Health CareMedicalMental Health

Responsibilities

Provide direct oversight of day to day operations of the clinic, including oversight of the clinical team’s operations in collaboration with the Clinical Director

Maintain a clean, organized, and welcoming clinic space, following all brand guidelines

Partner with vendors and business associates including but not limited to building management, medical supply providers, cleaning services, maintenance, and regulatory visits

Maintain systems and documents to ensure regulatory compliance with the Joint Commission and other regulatory bodies

Maintain and oversee all schedules and templates to ensure consistent member experience, thoughtful and productive clinician schedules, and billing and regulatory compliance

Foster a proactive, adaptable, and engaged team environment

Hire, train, coach and develop employees, fostering a culture of nimble learning and continuous improvement as we expand, evolve, and implement new technologies

Manage daily care team schedules, PTO and timecard approval

Work collaboratively with medical and clinical leadership

Facilitate a best in class member centered experience, according to 'The Amae Way'

Communicate with members and their families about patient financial responsibilities when appropriate, and ensure timely payment and accurate record-keeping

Collaborate closely with Growth teams to welcome potential members into care

Communicate regularly and proactively with colleagues across the clinic and organization to overcome obstacles and contribute to a collaborative culture

Monitor and drive Key Performance Indicators (KPIs) within the practice operations, and maintain accurate and up-to-date data sources

Qualification

Process improvement methodologiesPractice leadershipMultidisciplinary team managementOperational alignmentKPI monitoringCoachingTrainingChange managementPatient experienceCollaborationAttention to detail

Required

Bachelor's Degree preferred

5+ years of experience in practice leadership, with a preference for experience within complex, multi-speciality ambulatory settings

Direct experience leading multidisciplinary patient facing teams, inclusive of coaching and training on service delivery, optimizing operations and enhancing patient experience

Strong desire to surpass the status quo for patient experience

Comfort with change, navigating ambiguity, and ever-evolving tech tools and systems

Demonstrated experience in improving processes to improve operational outcomes

Experience implementing structured process improvement methodologies (Lean, etc.) with positive outcomes, and coaching others in the process

Experience working with SMI or equally complex patient populations desired

Experience working in rapidly growing practices desired