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Planet Home Lending, LLC · 3 weeks ago

Senior Encompass System Administrator

DFW Metroplex

Full-time

Onsite

Senior Level

7+ years exp

Planet Home Lending, LLC is seeking a Senior Encompass System Administrator who will leverage their expertise in loan origination systems to manage system functionality and vendor relationships. This role involves working with stakeholders to ensure compliance and efficiency throughout the loan origination process, while providing architectural oversight for Encompass and integrated platforms.

BankingFinanceFinancial Services

Comp. & Benefits

Hiring Manager

Caroline Mason

Responsibilities

Leads external LOS vendor relationships and act as an authority on Encompass configuration. Directs and oversees advanced system customizations, APIs, SDK integrations, workflow automation, and deployment of enterprise-level enhancements. Ensure change control, testing, and adoption strategies are followed

Serves as senior SME and mentor for departmental end-users, system analysts, and administrators. Provides structured training, documentation, and governance standards for Encompass use. Acts as escalation tier for compliance, audit, and investor-related system issues

Maintains awareness of operational changes to ensure system support to maintain compliance with all applicable laws, rules and regulations, investor requirements and standard mortgage practices. Makes strategic recommendations to process improvement and standardization

Leads cross-functional system integration projects, coordinating with IT and vendor partners to optimize interoperability between Encompass, pricing engines, CRM platforms, document management, and compliance tools

Advises junior administrators and business analysts, providing peer review, mentorship, and leadership in best practices for Encompass administration

Other duties as assigned

Qualification

Encompass LOS administrationSDK/API integrationsMortgage compliance knowledgeMortgage technology ecosystemProject management skillsInterpersonal skillsCommunication skills

Required

Bachelor's Degree in related field or equivalent work experience

High school diploma or GED equivalent required

Minimum seven (7) years' mortgage industry experience, with at least five (5) years directly administering and configuring Encompass LOS

Proven experience leading enterprise-level Encompass configuration projects, including advanced business rules, persona-based workflows, SDK/API integrations, custom input forms, and investor-specific automation

Strong knowledge of mortgage compliance and regulatory requirements (TRID, HMDA, RESPA, etc.)

Experience collaborating with IT, compliance, and vendor stakeholders on complex system integration projects

Expert-level proficiency in Encompass LOS administration, including custom input forms, advanced business rules, SDK development, integrations, and performance optimization

Strong understanding of mortgage technology ecosystem (pricing engines, CRM, imaging systems, compliance tools, secondary marketing systems)

Strong project management and organizational skills; ability to lead enterprise initiatives across multiple stakeholders

Ability to work with others and independently as the situation requires

Excellent interpersonal and communication skills, with the ability to present technical solutions to executive and non-technical audiences