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Scentiment · 1 week ago

E-Commerce Business Systems & ERP Manager

Houston, TX

Full-time

Onsite

Mid, Senior Level

3+ years exp

Scentiment is one of the fastest growing e-commerce fragrance retailers in the US, recognized for its rapid growth and innovative approach to the online fragrance market. The E-Commerce Business Systems & ERP Manager will oversee the reliability, performance, and integration of core business systems, specifically ERP, WMS, and ShipStation, ensuring they are optimized for efficiency as the company scales.

Retail

Responsibilities

Act as the primary administrator and day-to-day owner of ERP, WMS, and ShipStation, ensuring high uptime, performance, and data accuracy

Monitor system health, automation jobs, error logs, and integration queues to proactively identify and resolve issues

Configure and maintain workflows, master data, rules, user roles, permissions, and system settings

Manage updates, patches, and vendor support escalations to keep platforms stable and current

Maintain clear documentation for configurations, SOPs, integrations, and process flows

Ensure accurate, reliable integration between ERP, WMS, ShipStation, and related tools (e.g., e-commerce platforms, EDI, carrier services, 3PLs, BI/reporting)

Own troubleshooting and root-cause analysis for order sync issues, inventory mismatches, shipping exceptions or label failures, and tracking/cost delays back to ERP or storefronts

Improve and monitor integrations using APIs, EDI, middleware, or file-based exchanges

Establish validation checks, alerts, and reconciliation routines to prevent data drift across systems

Administer ShipStation settings including carrier connections, service mappings, rate shopping, automation rules, batching, label formats, and branded tracking

Ensure shipping workflows align with warehouse operations and ERP/WMS order states

Optimize shipping performance, minimizing manual touches and exception handling

Partner with operations and customer service to improve shipment accuracy, speed, and visibility

Regularly assess our software stack to identify inefficiencies, redundancy, and opportunities for automation or simplification

Translate operational pain points into system improvements, better configurations, or new automation

Lead or support improvement projects that increase throughput, reduce errors, and improve reporting quality

Help build scalable system processes as order volume, channels, and warehouses grow

Under leadership guidance, support evaluation and rollout of new ERP, WMS, shipping, or related systems

Assist with requirements gathering, process mapping, data cleanup/migration, UAT, carrier testing, cutover prep, and go-live support

Build training materials and conduct user training to ensure strong adoption and consistent usage

Support change control and communication to minimize disruption during transitions

Enforce access control, auditability, and data integrity best practices

Support backup, disaster recovery, and business continuity planning

Ensure systems support compliance and reporting needs across operations and finance

Qualification

ERP systemsWMS systemsShipStation administrationSystem integrationsSQL/reporting skillsAutomation toolsAnalytical skillsCommunication skillsOrganizational skillsProactive ownership