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Stefanini North America and APAC · 1 day ago

Deskside Technician I

Fallon, MT

Full-time

Onsite

Entry Level

1+ years exp

Stefanini North America and APAC is a global enterprise focused on enhancing IT operations for businesses. The Deskside Technician I will provide IT support for desktop and laptop systems, troubleshoot hardware and software issues, and assist with inventory management in a corporate environment.

Information TechnologyOutsourcing

H1B Sponsor Likely

Responsibilities

Support IT equipment in large corporate environment

Desktop/laptop tech support

Windows 10, MAC, Android, and iOS operating systems

Support mobile devices, printers, scanners, wireless, VPN, etc

IMAC/D Support - IT equipment Install/Move/Add/Change and Disposal

Maintain repairs, spare parts, and components

Research and troubleshoot problems

Maintain system configurations and documentation

Track and resolve customer incidents and requests through the client's ticketing tool

Troubleshoot and resolve hardware and software issues for Windows devices

Backup, restoration, and migration of user data

Smart Hands support with networking, server, and telecommunications technologies

Printer and peripheral device support

Inventory management of IT assets including asset auditing

Ability to research and follow appropriate knowledge base articles

Ability to work on-call and other after-hours support needs

Various other tasks associated with deskside services

May need to be available to provide support at other client locations as needed

Other duties as assigned

Qualification

Deskside IT supportWindows OSMac OSA+ CertificationMicrosoft Certified ProfessionalITIL FoundationsLean Six SigmaTechnical troubleshootingCustomer supportLearn new technologiesCommunication skillsPositive attitude

Required

One year of deskside IT support experience in an international environment

Experience supporting Mac OS, Windows OS, Microsoft Office, smart phones, A/V conferencing systems, printers and PC hardware

Able to uphold a positive attitude at all times, even under stressful conditions

Experience supporting remote facilities and users

Ability to follow directions of next level support teams when providing Smart Hands support

Excellent verbal and written communication skills

Ability to communicate technical information to nontechnical people

High level of professionalism and strong personal interaction skills

Ability to perform in-depth research and troubleshooting for complex technical issues

Ability to prioritize and complete all work tasks with minimal supervision

Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds

Ability and willingness to learn new technologies

Deskside / desktop / end-user computer experience, ideally in a corporate environment

Proven ability to handle challenging, rapid-response user support

Proven ability to balance, prioritize and organize multiple tasks

High school diploma (required)

Preferred

A+ Certification

Microsoft Certified Professional (MCP)

ITIL Foundations

Lean Six Sigma

Benefits

401(k)

Paid time off

Tuition reimbursement

Medical

Dental and vision insurance

And much more

Company

Stefanini North America and APAC

Glassdoor3.8

Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries.

Founded in 1987

Kölln-reisiek, Schleswig-Holstein, DEU

10001+ employees

http://www.stefanini.com/EN

H1B Sponsorship

Stefanini North America and APAC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (11)

2023 (13)

2022 (18)

2021 (14)

2020 (12)