Ace Hardware Corporation · 1 month ago
team member
Woburn, MA
Full-time
Onsite
New Grad, Entry LevelAce Hardware is a local hardware store that is part of the community, with over 5,000 independently owned stores worldwide. They are seeking an experienced customer service representative to provide excellent service, resolve issues, and enhance customer satisfaction.
HardwareRetailService Industry
Responsibilities
Serves customers by providing all necessary service and product information
Resolves service and product problems
Ensures customer satisfaction and pleasant user experience
Answers service and product questions to attract potential customers
Recommends other services and products based on the known information
Records account information to open customer accounts
Updates account information
Maintains customer records
Clarifies customers' complaints
Determines the cause of the problem
Provides adequate solutions to problems according to the policy
Qualification
Required
Multitasking
Analyzing information
Resolving conflict
Phone skills
Listening
Documentations skills
Market Knowledge
Problem-solving
Quality focus
Communication skills
Product knowledge
Customer service
Company
Ace Hardware Corporation
Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 70 countries.
Founded in 1924
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kevin Kryscio
Vice President Supply Chain & Logistics
Lisa Schmitt
Corporate Vice President, Merchandising Operations
Recent News
2026-01-12
2026-01-05
Company data provided by crunchbase