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Cypress HCM · 1 day ago

IT Analyst

Bridgewater, NJ

Contract

Onsite

New Grad, Entry Level

$28/hr - $30/hr

Cypress HCM is a growing global company in the medical equipment industry, and they are seeking an IT Analyst to manage customer IT-related requests. The role involves responding to inquiries about company products and services while ensuring compliance with company policies and procedures.

Human ResourcesInformation TechnologyStaffing Agency

Growth Opportunities

Responsibilities

Draft, review and execute responses to IT inquiries submitted by current and prospective customers regarding company products and services, ensuring compliance to company policies and procedures

Complete security assessments, both technical and organizational, for all lines of business (Clinical Labs, Immunohematology, Point of Care, and Molecular)

Primarily support North America, but complete global requests when necessary

Understand the customer’s requested solution and how to position company products, messaging and services

Work cross functionally to ensure internal alignment, delivering responses that clearly articulate the company’s product and service differentiators to attract and retain customers

Task and assign proposal content as needed for subject matter experts’ sections, following up with section owners to ensure timely and accurate content delivery

Meet established SLAs, such as two-week turnarounds for standard requests

Manage database of FAQ/Responses by line of business and instrument

Create best in class content to act as a competitive differentiator

Participate in projects and initiatives as required