McGuireWoods LLP · 1 day ago
Help Desk Analyst
Richmond, VA
Full-time
Hybrid
Mid Level
3+ years expMcGuireWoods is a leading law firm seeking an IT Service Desk/Help Desk Analyst for its Richmond, VA office. The role involves providing technical and informational assistance related to applications, hardware, and network-related issues, while ensuring high levels of customer service and professionalism.
ConsultingLegalProfessional Services
Hiring Manager
Molly Munson
Responsibilities
Adhere to incident management, problem management, change management, and knowledge management best practices
Log all calls or email requests into the current IT Service Management System and provide updates
Ability to quickly diagnose, organize, and prioritize competing deadlines and properly set service expectations with clients
Utilize advanced features in MS Office Suite and Adobe applications to resolve complex document issues
Analyze, troubleshoot and resolve problems with a goal of 85% First Call Resolution
Utilize and troubleshoot web-based applications
Qualification
Required
Advanced level skills in Word (e.g., advance editing including identifying corruption, redlining/blacklining, creating tables, formatting styles)
Advanced level skills in Outlook (e.g., managing delegate access to multiple inboxes and calendars)
Advanced level skills in Adobe (e.g., editing PDFs including converting, redacting, creating binders)
3+ years Microsoft product support experience and proficiency with the latest Windows and Microsoft Office Suite versions
Outstanding professional communication skills, a customer comes first attitude, professional phone demeanor and ability to deal with multiple tasks in a rapid, constantly evolving environment along with a strong customer attitude, have a strong belief that the customer always comes first
Excellent grammar, spelling, and punctuation skills
Working knowledge of network and PC, and laser printer hardware components configuration and diagnostic utilities
Must be available for on-call coverage for a 24/7 rotating schedule
Flexibility to work additional shifts and/or overtime
Strong ability to follow processes, procedures and security measures
Preferred
Certification in Microsoft Office Suite
Support experience with Service Now, Mobile Device Management, Citrix, VPN and Remote Desktop Services on all platforms and any other legal applications
Advanced knowledge and support of various mobile email devices (iOS, Android, etc.)
Benefits
Excellent benefits
Hybrid remote option allowing flexibility and work-life balance
Company
McGuireWoods LLP
McGuireWoods, one of the world’s leading law firms, has earned the loyalty of its many longstanding clients with deep and broad legal experience; a passion for understanding their businesses and markets; innovative delivery of practical, business-minded solutions; and unmatched service.
1001-5000 employees
H1B Sponsorship
McGuireWoods LLP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (1)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
C
Chris Mackie
Chief Technology Officer
Jeffrey Connor
Chief Operating Officer
Recent News
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2025-11-20
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2025-11-14
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