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Infosys · 3 weeks ago

D365 CRM Functional Consultant

Richardson, TX

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Infosys is a global leader in next-generation digital services and consulting. As a D365 CRM Functional Consultant, you will utilize your in-depth Business Analysis skills to design and implement Dynamics 365 Customer Engagement, Field Service, and Power Platform solutions to address complex business problems in medium to large enterprises.

ConsultingInformation ServicesInformation TechnologyIT ManagementSoftware

No H1B

Responsibilities

Contribute across all phases of Company's projects (e.g. Plan, Analyze, Design, Build and Test) for Field Service module

Configure field service applications

Manage work orders

Schedule and dispatch work orders

Manage the Dynamics 365 Field Service mobile app

Manage inventory and purchasing

Manage Connected Field Service and customer assets

Implement Microsoft Power Platform

Manage customer experiences

Leverage your Business Analysis and Industry expertise to conduct Business Process Analysis, capture Business Requirements, Design and Implement CRM solutions

Liaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues

Research customer issues that may be non-standard in order to offer solutions

Design and Configure Dynamics 365 CE / Field Service Solutions

Partner with cross-functional technology and design teams to ensure consistent, positive client interaction and solution delivery

FRD, Requirement Gathering, proposals, demonstrations, User Training

Prepare and present demonstrations for Microsoft Dynamics CRM solution capabilities to the client

Presales activities. Interact with prospects/clients to understand the business requirements, efforts and estimations

Assist the sales and presales teams to prepare proposals, participate on client presentations and support business development and sales of professional services, when necessary

Consulting experience working with external clients

Work under general guidance and direction, but fully independent in own work with latitude for autonomous decision-making related to work process

Excellent interpersonal, presentation and communication skills

Qualification

Microsoft Dynamics 365Business AnalysisPower PlatformField ServiceCRM solutionsInterpersonal skillsPresentation skillsCommunication skills

Required

Candidate must be located within commuting distance of Richardson, TX or be willing to relocate to the area. This position may require travel to project locations

Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education

8+ years of overall IT experience with minimum 5 years of hands-on experience in Microsoft Dynamics 365

Applicants authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

Preferred