DoorDash · 1 month ago
Advanced Specialist, MXO Merchant Sentiment
Tempe, AZ
Full-time
Onsite
Mid LevelDoorDash is a technology and logistics company focused on empowering local economies. They are seeking a Merchant Sentiment Specialist to support high-value merchant partners through personalized service and to resolve complex issues that impact merchant sentiment.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Serve as a consistent point of contact for assigned merchants, helping them feel supported and confident in their partnership with DoorDash
Build trust through clear communication, anticipation of needs, and dependable follow-through
Offer personalized guidance when situations require flexibility beyond standard procedures
Use phone, Zoom, email, and other tools comfortably to communicate in whatever way best supports the merchant
Independently guide merchant issues to resolution while collaborating thoughtfully with cross-functional partners
Approach challenges with curiosity, patience, and strong judgment, helping merchants feel heard and cared for
Balance timely support with accurate, empathetic, high-quality problem-solving
Maintain professionalism and discretion when navigating sensitive or high-impact situations
Apply creativity while honoring policy, data privacy, and compliance expectations
Partner closely with Sales, Account Owners, Operations, and other teams to provide coordinated, seamless support
Navigate internal systems confidently and document interactions clearly to ensure continuity and quality
Communicate updates in a way that brings clarity and fosters alignment across teams
Stay adaptable as tools, processes, and metrics evolve, and engage fully in onboarding and ongoing training
Participate in pilots for new workflows or technologies and offer constructive feedback
Contribute to a positive team culture through idea-sharing, collaboration, and continuous improvement
Work a schedule aligned with core merchant business hours, with some flexibility to accommodate partners across time zones
Qualification
Required
Strong commitment to delivering high-quality work as an individual contributor within your team
Effective problem-solving skills, capable of addressing complex challenges or escalations
Strong communication skills, allowing you to actively contribute to team initiatives by sharing feedback and ideas
Comfortable adapting when processes evolve or when information is limited
Build rapport naturally and bring a cooperative mindset to internal and external conversations
Energized by new challenges, evolving priorities, and opportunities to experiment
Communicate comfortably across phone, Zoom, email, and other modalities, choosing the approach that feels most supportive for each interaction
Participate in projects related to process improvements and fostering a positive team culture
Maintain professionalism and discretion when navigating sensitive or high-impact situations
Apply creativity while honoring policy, data privacy, and compliance expectations
Navigate internal systems confidently and document interactions clearly to ensure continuity and quality
Stay adaptable as tools, processes, and metrics evolve, and engage fully in onboarding and ongoing training
Benefits
Premium healthcare
Wellness expense reimbursement
Paid parental leave
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
Founded in 2013
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
Business – Latest Financial & Stock Market News | New York Post
2026-01-16
Crain's New York Business
2026-01-16
Company data provided by crunchbase