Call Center Team Lead jobs in United States
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West Shore Home · 1 day ago

Call Center Team Lead

positionHarrisburg, PA
timeFull-time
remoteOnsite
seniorityMid Level
money$46K/yr - $49K/yr

West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, and Doors. As a Confirmation Team Lead, you will oversee a team of Appointment Coordinators, ensuring key metrics and KPIs are met, while contributing to the company's mission of Bringing Happiness to Every Home.

Building MaterialConsultingReal Estate

Responsibilities

Coach and develop new Appointment Coordinators after initial new hire training
Maintain all performance KPI’s of specific regions, and partner with Inside Sales and regional leadership to drive sustained improvement
Monitor employee performance and identify improvement opportunities using call evaluation sheets
Partner with the local Sales Managers within your Region to maximize calendar efficiencies
Meet and maintain key metrics by organizing dedicated daily/weekly/monthly duties for all members of your team

Qualification

Sales-focused customer serviceCoaching employeesKPI managementCall techniquesScripting

Required

Experience in a sales-focused customer service environment
Passion for coaching employees to support personal and professional growth
Demonstrated reliability, near-perfect attendance, and good corporate citizenship
Knowledge of scripting, call techniques, and KPIs

Benefits

Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
401(k) Retirement Plan with company match
HSA plan with company match
Paid holidays and paid time off (PTO)
Employee Referral Program
Employee Discount Program
Paid training and unlimited professional growth potential

Company

West Shore Home

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Glassdoor2.9
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West Shore Home is a construction firm dealing in home improvement services.
dateFounded in 2006
location
Mechanicsburg, Pennsylvania, USA
people-size1001-5000 employees
web-link
http://westshorehome.com

Funding

Current Stage
Late Stage

Leadership Team

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Kedar Revankar
Chief Operating Officer
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Recent News

Morningstar.com
West Shore Home Enters Nashville Market as Homeowners Choose Renovation Over Relocation
2025-11-14
The Philadelphia Inquirer
A Pennsylvania home remodeler’s gift helps Penn State remodel Beaver Stadium and its name
2025-08-30
Business Wire
Who is West Shore Home—and Why Is Their Logo Now on the Field at Beaver Stadium?
2025-08-21
Company data provided by crunchbase