Apply on Employer Site

OpenAI · 3 weeks ago

Order to Cash, Order Management and Billing Lead

San Francisco

Full-time

Hybrid

Senior Level, Lead/Staff

$225K/yr - $225K/yr

10+ years exp

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The Order to Cash team is seeking a strategic and hands-on leader to own and scale the Order Management and Billing Operations function, overseeing the entire order-to-invoice lifecycle and ensuring accurate, timely billing while driving operational excellence.

Agentic AIArtificial Intelligence (AI)Foundational AIGenerative AIMachine LearningNatural Language ProcessingSaaS

Growth Opportunities

Responsibilities

Oversee the complete order-to-invoice lifecycle and establish the systems, controls, and workflows needed to ensure accurate, timely, and audit ready billing at scale

Embed AI and automation directly into Order Management and Billing workflows to reduce rework, eliminate manual intervention, and proactively identify discrepancies before they become billing or revenue impacting issues

Partner cross-functionally with Revenue Systems, Product, Engineering, GTM, Legal, and Deal Desk to ensure quoting, configuration, provisioning, billing, and ERP stay aligned and integrated as new products and pricing models launch

Build and enforce controls and segregation of duties, ensuring documentation, approvals, reconciliations, and exception handling are clear, repeatable, and audit ready

Lead Order to Cash representation in system implementations and enhancements, defining requirements, validating data flows, and ensuring new capabilities support both current needs and long term scalability

Ensure data completeness and accuracy during month end close by validating that all order, pricing, billing, and usage information is fully captured and reconciled before flowing into revenue systems

Build and lead a high performance team, creating role clarity, mentoring talent, setting accountability mechanisms, and fostering a culture of ownership, transparency, and continuous improvement

Establish KPIs and performance dashboards that measure billing accuracy, cycle times, automation rates, customer escalations, and overall operational throughput to guide decision-making and prioritization

Develop and maintain operational documentation (SOPs, playbooks, runbooks, training pathways) to support consistent execution and team scalability

Qualification

Order-to-CashOrder ManagementBilling OperationsSaaS billing modelsCPQ platformsERP systemsData-driven mindsetProblem-solvingCross-functional collaborationLeadership

Required

10+ years of experience across Order-to-Cash, Order Management, and Billing Operations within a SaaS, enterprise software, or high-growth technology environment, including at least 5 years of proven leadership in a managerial role

In-depth knowledge of SaaS billing models, including subscription, usage-based, and hybrid structures

Hands-on experience with CPQ, ERP, and billing platforms (e.g., Salesforce, Oracle Fusion, NetSuite, Stripe, Metronome)

Exceptional communication skills, capable of cross-functional collaboration and efficient resolution of customer issues

High detail orientation and a data-driven mindset, skilled in analyzing complex billing scenarios and driving continuous process enhancements

A strong understanding of month-end close, reconciliations, and SOX compliance frameworks

Demonstrated success driving automation initiatives and system implementations across the OTC cycle

Strong problem-solving abilities with a proactive approach

Thrive in dynamic environments, demonstrating the ability to navigate ambiguity, solve complex problems, and manage timelines effectively in a fast-paced, ever-evolving setting