Planet Home Lending, LLC · 3 weeks ago
Senior Blend POS Support System Administrator
DFW Metroplex
Full-time
Onsite
Mid, Senior Level
3+ years expPlanet Home Lending, LLC is seeking a Senior Blend POS Support System Administrator who will leverage their expertise in the Blend Point of Sale platform and Encompass Loan Origination System. The role involves managing system functionality, vendor relationships, and ensuring compliance across mortgage technology platforms to support efficient loan origination processes.
BankingFinanceFinancial Services
Hiring Manager
Caroline Mason
Responsibilities
Blend Platform Administration and Configuration: Serves as primary subject matter expert for the Blend POS platform. Manages advanced technical support, troubleshooting, and configuration changes including custom fields, input forms, reporting views, user role modifications, business rules, dynamic data elements, and document management settings. Maintains user access, permissions, and role assignments. Ensures system configurations align with governance policies, security standards, and audit requirements
Vendor Relationship Management and Integration Support: Manages relationships with Blend support and development teams, internal business analysts, and external vendors. Leads efforts to configure, develop, and implement system enhancements and resolve integration issues between Blend, Encompass, and other mortgage technology platforms. Coordinates API and workflow engine integrations. Escalates platform concerns when necessary and drives critical projects to closure
Escalated Support and Troubleshooting: Manages escalated Blend support cases across all user groups (loan officers, processors, borrowers). Acts as third-level escalation point for general inquiries and complex system issues. Conducts root cause analysis on recurring issues and recommends long-term solutions or process improvements. Employs problem-solving skills to interpret, troubleshoot, and resolve issues relating to system functionality across multiple platforms
Testing, Quality Assurance, and Release Management: Participates in Blend release testing and regression cycles. Manages user acceptance testing and testing of new system functionality. Validates enhancements, documents impacts, and ensures updates do not adversely affect integrated systems. Tests configuration changes before deployment to production environments
Encompass LOS and Fees Systems Support: Provides light administration support for the Encompass Loan Origination System. Supports fees-related systems administration and troubleshooting. Evaluates system integrations and business workflows to help drive process improvement
Reporting, Performance Monitoring, and Continuous Improvement: Tracks and analyzes support case metrics, trends, and service level performance. Generates reports on system usage and performance. Updates project management systems and ensures deadlines are met. Stays current on Blend, Encompass, and mortgage technology platform updates, industry best practices, and regulatory changes. Makes strategic recommendations for process improvement and standardization
Performs other duties as assigned
Qualification
Required
Bachelor's Degree in related field or equivalent related work experience required
High school diploma or GED equivalent required
Minimum three (3) years of experience supporting Blend or similar mortgage Point of Sale platforms in an administrative or technical support role (required)
Minimum two (2) years of experience with Encompass or similar LOS platforms
Experience with Blend configuration, user roles, workflow setup, and reporting views
Experience building input forms and creating business rules within mortgage technology platforms
Minimum three to five (3-5) years of experience within the mortgage industry (required)
Proven track record of troubleshooting complex system issues across multiple user groups and platforms
Working knowledge of mortgage regulatory and compliance issues
Strong understanding of the Blend platform architecture and configuration options
Working knowledge of Encompass LOS, including input forms and business rules
Experience with POS and LOS platform integrations, custom plugins, and APIs (Blend APIs and SDKs preferred)
Thorough understanding of the mortgage loan lifecycle from point of sale through servicing and secondary markets
Knowledge of real estate lending regulations, compliance standards, and operational requirements
Familiarity with borrower experience best practices and digital lending processes
Excellent organizational, prioritization, and project management skills
Strong analytical, oral, and written communication skills
Ability to explain technical concepts to non-technical users
Effective communication and collaboration skills to maintain positive business relationships with system stakeholders
Advanced problem-solving and analytical skills
Ability to understand, interpret, troubleshoot, and resolve issues relating to system functionality across multiple platforms
Demonstrated strong interpersonal skills
Ability to interact effectively with external and internal clients across departments and locations
Outstanding customer service orientation
Ability to work independently and collaboratively as the situation requires
Works with minimal supervision on complex issues
Company
Planet Home Lending, LLC
Our friendly culture supports your career success.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$475M2024-12-13Debt Financing· $475M
Leadership Team
Bill Shuler
Executive Vice President and Chief Information Officer
Ben Hughes
EVP, Chief Human Resources Officer
Recent News
2025-12-24
2025-12-16
2025-11-18
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