Rubrik · 3 weeks ago
Program Manager – Renewals & Customer Success
Palo Alto, CA
Full-time
Onsite
Senior Level
$139K/yr - $208K/yr
5+ years expRubrik is a leading company at the intersection of data protection, cyber resilience, and enterprise AI acceleration. They are seeking an accomplished Program Manager to drive customer retention and profitable renewals through strategic oversight and tactical execution of customer success programs.
Cloud ComputingCloud Data ServicesData ManagementInformation TechnologySecuritySoftware
Responsibilities
Lead and manage comprehensive programs related to renewals sales enablement, renewals optimization, and customer success programs and projects
Develop, champion, and implement programs and projects aimed at increasing renewal rates, improving customer retention, churn reduction and strengthening the overall post-sales customer lifecycle
Work closely with Renewals Team, Sales and GTM Teams, Customer Success, Product Management, Marketing, and Operations to drive cohesive planning and execution of strategies
Generate clear goals, key performance indicators (KPIs), and success measures that demonstrate the business and customer experience impact of assigned programs
Continuously identify opportunities for process improvements, strategic innovation, and operational efficiencies in sales, renewals, and customer success areas
Plan, execute, and deliver end-to-end renewals, sales enablement, and customer engagement projects, actively ensuring each phase is completed on-time, on-budget, and aligned to stakeholder expectations with strong reporting
Coordinate resources, set project and program timelines, define scope and deliverables, manage risks/issues, and track project status using project management methodologies and tools
Proactively facilitate communication across cross-functional teams and stakeholders, fostering transparency and alignment throughout the project and program lifecycle
Provide regular updates, escalate risks proactively, and swiftly implement appropriate corrective actions to ensure successful outcomes
Leverage deep understanding of the renewal sales lifecycle, renewal management practices, customer prevention, product onboarding and adoption customer experience frameworks, and growth strategies to drive results
Participate and provide insights into customer journey mapping, customer segmentation, renewals forecasting, and churn prediction models to maximize retention and revenue
Provide subject matter expertise around renewal processes, customer retention strategies, sales enablement programs, and customer success methodologies and frameworks
Qualification
Required
Bachelor's degree in Business, Marketing, Sales, Project Management, or equivalent experience
Minimum 5–7 years of professional experience managing complex programs/projects, specifically including experience across sales enablement, customer renewal initiatives, and customer success strategies (preferably in a SaaS, software, or technology company)
Demonstrated ability creating and executing strategic sales enablement programs, renewals-focused projects, and CX/CS strategies
Familiarity with customer success management tools (e.g., Gainsight, Totango), CRMs (Salesforce preferred), and productivity/project management platforms (e.g., Monday.com, Smartsheet, Jira, Asana)
Proven analytical capability and experience using data-driven approaches to measure performance, drive program effectiveness, inform decision-making, and improve operational processes
Exceptional organizational and interpersonal skills, adept at influencing cross-functional stakeholders across diverse operational and sales functions
Excellent written, verbal, and presentation communication skills, including the ability to communicate effectively with senior executives
Preferred
PMP certification or equivalent qualification preferred
Benefits
Competitive compensation package
Comprehensive employee benefits
Bonus potential
Equity
Company
Rubrik
Rubrik is a data security platform that delivers cyber resilience, cyber posture, and cyber recovery solutions.
1001-5000 employees
H1B Sponsorship
Rubrik has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (147)
2024 (94)
2023 (81)
2022 (111)
2021 (93)
2020 (51)
Funding
Current Stage
Public CompanyTotal Funding
$1.55BKey Investors
MicrosoftMeros Equity Global ManagementBain Capital Ventures
2025-05-11Post Ipo Debt· $1B
2024-10-08Post Ipo Secondary
2024-04-25IPO
Leadership Team
Arvind Nithrakashyap
Co-Founder and CTO
Filip Verloy
CTO EMEA & APJ Rubrik X
Recent News
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2026-01-13
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