Apply on Employer Site

Sintavia · 3 weeks ago

Information Technology Operations Analyst

Hollywood, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Sintavia, LLC designs and additively manufactures critical components for the Aerospace, Defense, & Space industry. They are seeking an IT Operations Analyst to specialize in operational processes and ensure that IT services and infrastructure meet operational goals.

AerospaceAutomotiveManufacturingSpace TravelTelecommunications

Growth Opportunities

Responsibilities

Analyze and provide solution to low complexity and routine computer issues

Work together with vendors to aid repairs of hardware, i.e., printers, laptops, and desktops

Responsible for the definition, design, implementation, and maintenance of support infrastructure for application solutions

Oversee the Incident, Problem, and Change management processes

Identify incident trends; recommend and implement improvements to reduce volume

Prepare SOP (Standard Operating Procedures) for the daily maintenance of applications and underlying systems

Keep Operations team up to date with new implementations and technologies

Establish clear communication channels for feedback from customers, peers, and cross functional teams

Identify new solutions for improved processes, as well as develop cost/benefit analysis for business solutions

Make certain that technology solutions adhere to quality standards

Collaborate with the project teams to review or inspect work to guarantee their quality

Assist in other tasks as required

Qualification

IT managed servicesIncident ManagementChange ManagementNetworkingProject managementCustomer serviceAnalytical skillsProblem-solvingInterpersonal skillsDetail-oriented

Required

Bachelor's degree (B.A.) from four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience

Demonstrated ability to balance department efficiency and service excellence

Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively

Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at various levels across the company and customers

Demonstrated ability to work well with cross-functional groups

Self-motivated, able to multi-task, and detail oriented

Strong organizational, analytical, problem-solving and decision-making skills

Able to maintain a professional demeanor and a polished professional appearance

Working knowledge of systems architectural concepts and methodologies; infrastructure platforms and their application; business processes, process analysis/management, and IT requirements and IT managed services

It is also important that they can manage Critical Incident and Change Management SLA's with Service Provider, and can also manage and implement process improvements in NOC/SOC (network/security operation center)

Working knowledge of networking; can write Technical Specs and provide Level1 application Support (Client/Server)

Must have the required technical skills to identify system problems, as well as seek out ways to improve processes

Must be able to learn procedures quickly and be a team player

Easily adapt to new organizations / technical environments

Ability to handle and prioritize multiple tasks

Project management on small to medium projects

Must be able to perform a variety of routine tasks and demonstrate a good working knowledge of equipment, procedures and working with common hand tools