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Barkley · 1 month ago

Assistant Manager, Client Experience

Kansas City, MO

Full-time

Onsite

Entry, Mid Level

BarkleyOKRP is one of the largest full-service independent agencies in the U.S. seeking an Assistant Manager, Client Experience to support the team on projects and manage client communications. This role involves detailed support for clients, learning about creative projects, and collaborating with team members to ensure accurate and timely execution of tasks.

Advertising

Responsibilities

Become familiar with Client products and tactical elements of the Client’s marketing plan and how they are applied

Immerse in client’s competitive set and be the “reporter” of key developments for the cross agency team

For small projects, field requests from client to ensure that requested modifications (e.g. creative changes) are documented, communicated and implemented

Capture notes in client meetings, prepare conference reports and maintain status reports when requested

Maintain paper or electronic files for promotional plan and budget, current product literature and all client information

Join in the briefing of creative projects and reviews for deeper understanding of the work and role it plays

Train in the Whole Brand Approach and understand how it is applied to the business

Work with creative and account team to develop job estimates

Embraces a diverse and inclusive environment where each team member feels they can bring their best self, be respected and seen

Assist CX team in coordinating and producing special projects/items

Participate in the preparation of materials for promotional planning, client meetings, or new business presentations as needed

Make all arrangements for internal team meetings and client meetings, including ordering and setting up refreshments

Provide administrative support for all internal and client communications (e.g. invoicing, status reports, meeting notes, etc)

Analyze publications for pertinent articles to be circulated to product team, as time permits

Coordinate workflow and timeline needs with project management. Partner for all updates and internal meetings

Qualification

Client managementProject coordinationCompetitive analysisCreative brief participationDiversityInclusion awarenessStrategic thinkingProblem-solvingAttention to detailCommunication skillsTeam collaboration