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Public Service Credit Union, Michigan · 1 month ago

Contact Center Agent - Romulus (Must Live In/Near the Metro Detroit Area, MI)

ROMULUS,MI,US

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Public Service Credit Union is seeking a driven and customer-focused Contact Center Agent to join their team. The role involves handling member inquiries, resolving issues, and providing exceptional customer service as the main point of contact for members.

CreditFinancial ServicesProfessional Services

Responsibilities

Answering customer calls and emails promptly and professionally

Primary contact for video banking communication

Providing accurate and efficient assistance to members in resolving their inquiries, concerns, or complaints

Troubleshooting technical issues and providing guidance on product or service features

Documenting detailed information about customer interactions in our database

Recommending products and educating members to help meet their financial goals

Maintaining professionalism, empathy, and a member-centric attitude while interacting with members

Collaborating with other Remote Service Professionals to improve member service

Help to train new employees and inform them about company’s policies

Make fraud prevention, security, and accuracy a top priority

Adhering to company policies, guidelines, and protocols for consistent service delivery

Qualification

Customer serviceProblem-solvingVerbal communicationWritten communicationMultitaskingSales experienceFinancial institution experienceAttention to detailFlexibility