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First State Bank · 3 weeks ago

CUSTOMER SERVICE REPRESENTATIVE - BOULEVARD BRANCH, KEY WEST, FL

Key West, FL

Full-time

Onsite

New Grad, Entry Level

$21/hr - $23/hr

First State Bank of the Florida Keys is a customer-focused bank with a long history of serving the community. The Customer Service Representative (CSR) handles customer needs in the branch and assists with a high volume of telephone calls regarding account inquiries, ensuring quality service is provided to customers.

BankingFinancial ServicesInsurance

Senior Management

Responsibilities

Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties

Process all account maintenance requests

Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary

Research customer questions regarding electronic funds transfers and initiate "Reg E" disputes when appropriate, including the completion of all necessary documents and affidavits

Open new accounts and cross-sell bank products and services based on customer needs in accordance with the banks' program standards

Process consumer loan applications

Relate customer requests for service charge rebates to the branch manager

Verify information on debit card applications to the information in customer database and input debit cards in the system

Perform customer requested research

Notify the research and adjustment coordinator of required adjustments as reported by customers

Contact customers to notify them that check orders and/or debit cards are ready to pick up at the bank

Act as a backup on the teller line as needed

Perform daily maintenance functions of ATM(s)

Performs all safe deposit functions daily if applicable to the branch

Responsibilities also include other duties as assigned by the supervisor/manager