CarGurus · 1 day ago
Manager, Account Management
Boston, MA
Full-time
Hybrid
Mid, Senior Level
$136K/yr - $170K/yr
4+ years expCarGurus is the largest and fastest-growing automotive marketplace, committed to innovation and a people-first culture. The Manager of Account Management will lead a team to enhance performance, drive business outcomes, and develop talent while ensuring a high-quality dealer experience.
AutomotiveClassifiedsPrice ComparisonShopping
Responsibilities
Manage a team of Account Managers and an Associate Manager, developing leaders and ICs simultaneously
Build a culture that’s accountable, transparent, inclusive, and high-performing
Deliver clear expectations, consistent coaching, and honest feedback that drives growth
Hold the team and your people leader to high standards of execution and impact
Set and reinforce KPIs tied to onboarding health, engagement, churn mitigation, and NDR performance
Use data to identify trends, issues, and opportunities; act decisively to address them
Step into strategic or high-risk accounts to stabilize, unblock, or model best-in-class consultative skills
Ensure the team moves quickly, adapts to change, and focuses on outcomes, not activity
Coach Account Managers weekly through structured 1:1s and development plans
Guide your Associate Manager on leadership behaviors, performance management, and team alignment
Build a long-term talent pipeline by identifying high-potential AMs and preparing them for their next role
Create opportunities for stretch work, exposure, and skill acceleration
Help the team build proactive account strategies that drive retention and growth
Translate data into insights and clear, actionable direction for the team
Provide strategic oversight on book segmentation, coverage planning, and dealer health
Ensure dealers receive consistent, high-quality support that builds trust and enhances long-term value
Act as a senior escalation point for complex or high-visibility accounts
Advocate for dealer needs internally and influence cross-functional partners to solve root causes
Partner closely with Sales, Product, Support, Marketing, and Operations to eliminate friction and improve dealer outcomes
Surface operational gaps and influence process improvements that strengthen AM workflows and NDR
Represent the AM organization’s needs and insights in cross-functional conversations
Qualification
Required
4–6+ years of Account Management, Customer Success, or consulting experience
Proven leadership experience managing people, including developing leaders or senior ICs
Strong communicator with a bias for clarity, simplicity, and action
Data-driven operator with the ability to diagnose problems and drive decisions
Track record of achieving results through others, not just personal execution
Comfortable in a fast-moving, evolving environment that demands adaptability
Benefits
Equity for all employees
Career development and corporate giving programs
Employee resource groups (ERGs) and communities
Flexible hybrid model
Robust time off policies
Daily free lunch
New car discount
Meditation and fitness apps
Commuting cost coverage
Company
CarGurus
CarGurus is an online automotive destination that assists users in contacting sellers and comparing local listings for new and used cars.
1001-5000 employees
H1B Sponsorship
CarGurus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (38)
2023 (36)
2022 (50)
2021 (27)
2020 (23)
Funding
Current Stage
Public CompanyTotal Funding
$1.75M2022-08-11Post Ipo Secondary
2017-10-11IPO
2017-08-16Series A· $1.75M
Leadership Team
Jason Trevisan
Chief Executive Officer
Ben Kasdon
Vice President, Product
Recent News
2025-12-30
Investor's Business Daily
2025-12-16
MarketScreener
2025-12-09
Company data provided by crunchbase