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AAA Auto Club Enterprises · 3 weeks ago

Claims Training Consultant - Property

Boston, MA

Full-time

Onsite

Mid, Senior Level

$73K/yr - $97K/yr

4+ years exp

AAA Auto Club Enterprises is the largest federation of AAA clubs in the nation, employing 14,000 individuals across 21 states. They are seeking a Claims Training Consultant to direct the planning, development, and presentation of training programs for Claims staff while enhancing employee performance and organizational effectiveness.

Insurance

Responsibilities

Take proactive steps, including technical and claims instruction as well as appropriate coaching, to support the achievement of designated claims and service objectives in all delivery channels. Coach employees; evaluate improvements, and provide further recommendations

Assist managers, supervisors and leads in employee skill assessments; researching and analyzing projects/assignments; analyzing business unit shortfalls; recommending developmental action plans for employees, management, and department

Research, develop, schedule and conduct information and skill building programs designed for employees. Support training initiatives (and training roll-outs) in classroom and one-on-one with employees ensuring that claims training activities are teaching claims representatives and support staff the characteristics and applications of company products and how to effectively handle claims. Develops training program follow-up to support on-the-job application of information and claims skills delivered during training

Maintains continual awareness of claims strategies and objectives, recommends claims training techniques, and consults with executives, senior management, and support departments which will assist in meeting claims goals

Assists in providing continuing two-way communications between ET&D and the operating units

Perform other duties and responsibilities as assigned or required

Analyze individual employee skills and knowledge, including claims handling techniques, identify gaps and provide recommendations to management. Provide one-to-one and group training, as well as seek alternative options and resources for training

Most work is performed without direct supervision. On occasion, the Field Development Consultant will seek direction from Supervisor, RAC, Manager, or Regional Manager to resolve complex issues/problems

Qualification

Claims handlingCorporate trainingClaims negotiation techniquesAnalytical skillsMicrosoft OfficeInterpersonal skillsWritten communicationVerbal communication

Required

Bachelors Equivalent combination of education and experience

4-6 years Claims handling and/or corporate training

Advanced written, verbal, and interpersonal skills required to communicate effectively at all levels within the organization

Moderate analytical and quantitative skills required

Advanced familiarity with Claims and negotiations techniques, technology, procedures, product, benefits and service, and member/customer relations management

Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State

Preferred

Advanced proficiency with standard IBM PC software including the Microsoft Office products, including Outlook, Word, PowerPoint, Excel, Project, and Access