Apply on Employer Site

Midi Health · 4 weeks ago

Patient Service Representative Supervisor

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Midi Health is a company focused on enhancing patient experiences, and they are seeking a Patient Service Representative Supervisor to oversee their Patient Experience Team. This role involves managing support operations, addressing patient concerns, coaching team members, and implementing process improvements to enhance efficiency and patient satisfaction.

Health CareMedicalTherapeuticsWomen's

Responsibilities

Serve as the main point of contact for escalated patient concerns and internal team issues, providing clear guidance and resolution strategies

Evaluate current workflows and processes, identifying areas for improvement and implementing strategies that enhance efficiency and effectiveness, with a focus on patient feedback

Lead continuous training and development initiatives to ensure the team stays current on best practices

Lead and mentor the Patient Experience Team, ensuring all members are well-equipped to address technical support issues, patient escalations, and customer complaints effectively

Provide regular, impactful coaching to enhance team performance and skill development

Collaborate with team members to develop and implement new processes aimed at improving the patient experience based on survey results and direct feedback

Engage with other teams and departments to represent the voice of the patient, advocating for their needs and ensuring alignment in patient care strategies

Prepare and present comprehensive reports on team performance, patient satisfaction, and improvement initiatives to leadership

Qualification

Customer support experiencePeople management skillsLeadership skillsZendesk proficiencyProcess developmentData analysisPerformance metrics familiarityProblem-solving abilitiesCommunication skillsInterpersonal skills