Oak Grove Racing, Gaming & Hotel · 2 days ago
Front Desk Clerk Lead
Oak Grove, KY
Full-time
Onsite
Mid LevelOak Grove Racing, Gaming & Hotel is a newer facility located in a high traffic area in Oak Grove, Kentucky. The role of Front Desk Clerk Lead involves accommodating hotel guests, supervising hourly team members, and ensuring smooth operations at the front desk.
Gambling & Casinos
Responsibilities
Greets, registers, and assigns rooms to hotel guests. Issues room keys to guests
Verifies guest identification and establishes how the guest will pay for the accommodations
Keeps records of room availability and guests’ accounts on computer
Computes bills and collects payments
Makes and confirms reservations
Uses player CMP system to make Marketing offer reservations
Answers PBX calls and routes calls to proper extension
Answers inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino or entertainment complex
Advises housekeeping staff when rooms have been vacated and are ready for cleaning
Contacts housekeeping or maintenance staff when guests report problems
Performs simple bookkeeping activities, such as balancing cash accounts
Qualification
Required
Ability to maintain high levels of confidentiality and integrity
Maintain interpersonal working relationships among all Team Members and the public
Excellent verbal and written communication skills
Willingness to assume overall responsibility relative to the performance of the position
Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
Available to work when needed, including weekends, holidays, and nights
Works on the floor 90% of the time with a 'hands-on' mentality for guest service
Self-motivated with attention to detail
High School Diploma or equivalent required
Knowledge of principles and processes for providing customer service
Able to obtain and maintain a valid Kentucky gaming/racing license
Company
Oak Grove Racing, Gaming & Hotel
Oak Grove Gaming is all kinds of awesome! Featuring over 1,200 winsational games, three savorific restaurants, cheerific bars, stylerific hotel, live and simulcast horse racing, RV Park, Race & Sports Book and more! There’s nothing quite like the atmosphere of our spacious gaming floor.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Danielle Robinson
HR Business Partner
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