Exostar · 2 days ago
Customer Microsoft 365 Onboarding Specialist
Herndon, VA
Full-time
Hybrid
Senior Level
5+ years expExostar is a company that creates exclusive communities within the Aerospace and Defense, Life Sciences, and other highly regulated industries for secure collaboration and compliance. The Onboarding Specialist is responsible for guiding new customers through the onboarding process for Exostar’s Managed Microsoft 365 and Azure Virtual Desktop solutions, ensuring a smooth transition and successful deployment.
CollaborationIdentity ManagementInformation TechnologyRisk Management
Responsibilities
Lead the end-to-end onboarding lifecycle for new customers adopting Exostar’s Managed Microsoft 365, Azure Virtual Desktop, and Certification Assistant solutions, ensuring a seamless and timely deployment experience
Conduct onboarding kickoff sessions, gathering customer use case scenarios, establishing success criteria, and setting clear expectations with customer stakeholders
Configure and validate Microsoft 365, AVD, and Certification Assistant environments, including tenant configuration, and compliance-related setup activities
Provide expert guidance and best practices on our product solutions, compliance frameworks, and operational procedures to support customer readiness and long-term success
Coordinate cross-functionally with Engineering, Product Management, Security, Support, and Customer Success to resolve issues, escalate blockers, and ensure smooth transitions between teams
Develop and deliver customer training and workshop sessions, documentation, and enablement materials to ensure customers understand how to effectively use Exostar’s solutions
Monitor onboarding success metrics, track adoption milestones, and ensure customers are prepared for handoff to Customer Success and Support teams at the conclusion of onboarding
Identify opportunities to enhance the onboarding process, including workflow improvements, automation suggestions, documentation updates, and customer experience enhancements
Act as a subject matter expert (SME) for internal teams by providing product feedback, contributing to onboarding playbooks, and supporting continuous improvement of implementation practices
Qualification
Required
5+ years of experience in customer onboarding, implementation, technical consulting, or IT project management within a SaaS or cloud services environment
Strong expertise with Microsoft cloud technologies, including Microsoft 365 administration, Azure Active Directory/Entra ID, and Azure Virtual Desktop deployment/configuration
Familiarity with Microsoft 365 and SharePoint migration tools, including hands-on experience using ShareGate, and/or similar tools (e.g., Mover, Quest Migration Manager)
Solid understanding of identity and access management (IAM) concepts such as SSO, MFA, conditional access, RBAC, and user lifecycle management
Experience supporting compliance-driven environments in regulated industries (e.g., aerospace & defense, government contracting, or other high-trust sectors)
Proven ability to manage multiple onboarding projects simultaneously, balancing technical work, customer communication, and problem resolution
Exceptional communication and presentation skills, with the ability to translate complex technical concepts into clear, actionable guidance for non-technical audiences
Demonstrated proficiency with project planning, task prioritization, and stakeholder management
Strong troubleshooting and analytical skills, with the ability to diagnose configuration issues, integration challenges, and customer-reported problems
Preferred
Microsoft certifications, such as MS-900, AZ-900, MD-102, MS-102, AZ-104, or specialty certifications related to Azure Virtual Desktop
Experience onboarding or configuring customers on compliance automation or certification platforms, ideally related to NIST 800-171, CMMC, or equivalent frameworks
Familiarity with Exostar products, secure collaboration tools, or identity assurance technologies
Experience working with cross-functional teams in a fast-paced, customer-facing SaaS environment
Background in IT service delivery, managed services, or technical account management
Benefits
Employee development: we promote internally and provide training and educational assistance
Fun, engaged workplace, with social and community-building events
Comprehensive benefits and flexible time off plans
Company
Exostar
Exostar is a leader in secure cloud-based solutions that improve collaboration,
201-500 employees
H1B Sponsorship
Exostar has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$15MKey Investors
Merck Global Health Innovation Fund
2023-09-26Acquired
2015-10-30Series Unknown· $15M
Leadership Team
Rick Simpson
Chief Financial Officer
Derrick Reig
Chief Revenue Officer
Recent News
Company data provided by crunchbase